I purchased my iPhone 13 about a year ago and added insurance with a 2-year warranty through Media Markt, paying ₺6,000 for it. After accidentally dropping the device, I sent it to an authorized service under the insurance policy, and it was repaired and returned to me. However, I had to send the phone in for the same issue a total of four times within a year. About two months after the first repair, the phone shut down again, and the Apple logo began flashing on the screen without ever turning on. I sent it back again, it was repaired, and returned. This issue occurred a third and fourth time as well. During the last incident, I was told to send the device to an Apple-authorized service via Gürgençler. The authorized service reported that the device had previously been opened elsewhere, disqualifying it from coverage and stating that neither repair nor replacement could be provided. They also mentioned that the previous interventions by the insurance company may have contributed to the device’s failure. As it stands, my ₺40,000 phone is unusable, and the ₺6,000 I paid for insurance has gone to waste. I'm facing serious issues, especially given that the phone was sent in for the same malfunction four times in a year and is now out of warranty coverage due to unauthorized tampering. I am formally requesting a full device replacement under my warranty and insurance rights. I also have all the reports and documents from the authorized service.
About two months ago, the iPhone 13 I purchased was damaged due to moisture from being in my pocket. First, the front camera stopped working, and the next day the phone began turning on and off by itself. Two weeks ago, I went to Apple’s store where they said they would send the device to service an...
I bought an iPhone 16 Pro on December 23, 2024, paying ₺87,000 for what was supposed to be a brand-new, original, and guaranteed device. But ever since I got it, I’ve faced serious issues. First, the screen suddenly turned half black. Then, while recording videos, the image constantly flickers and t...
I used my iPhone 13 fully charged in the morning, and when the battery dropped to around 50%, I tried charging it again but received a “liquid error” warning. Thinking it might be the charger, I tried a different one but got the same error, and by the evening, the phone completely shut down. On 24/0...
I purchased an iPhone 16 from Media Markt on November 9, 2024. After just one week of use, the phone began displaying a "No Service" error. When I contacted Apple support, they confirmed that the issue was hardware-related, not software. I took the device to Media Markt at Gaziantep Forum AVM, and t...
I purchased an iPhone 14 seven months ago, and it has been randomly shutting down and restarting throughout the day, making it completely unusable. I sent it to service three times, and I have all the service reports as proof. However, on the last attempt, the phone was returned with a report statin...
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