I have been using the original Lightning cable that came with my iPhone 12 for about 12 months. Recently, while unplugging my phone from charging, the tip of the cable broke off in my hand, while the other part remained stuck in the phone. It was very disappointing to see the cable break in such a short time under normal use; from a brand like Apple, I expected a more durable and high-quality product. I received the cable along with my device, which I purchased from the official Trendyol seller in Istanbul, and I have the invoice and warranty documents. My product is under warranty until June 2026. So far, I have not contacted customer service. I request that my broken cable be replaced free of charge with a new Lightning cable under warranty.
Last month, I bought an iPhone 13 from Turkcell, and everything was original. However, last week, my charging cable almost exploded—it melted and got so hot that it even burned my hand. My charger melted completely. I reached out to everyone, including Apple. At first, they said they would help, so ...
On 31/08/2025, I purchased an iPhone 13 from the Turkcell Store and from the very first day, I have been experiencing serious issues such as overheating, not charging, and the device turning on and off by itself. The phone is only 7 days old and still under a 2-year warranty. Due to these problems, ...
I used my iPhone 13 fully charged in the morning, and when the battery dropped to around 50%, I tried charging it again but received a “liquid error” warning. Thinking it might be the charger, I tried a different one but got the same error, and by the evening, the phone completely shut down. On 24/0...
About two months ago, the iPhone 13 I purchased was damaged due to moisture from being in my pocket. First, the front camera stopped working, and the next day the phone began turning on and off by itself. Two weeks ago, I went to Apple’s store where they said they would send the device to service an...
I’m very disappointed with how Apple and the authorized KVK service center handled my recent experience. Both my iPhone 12 and iPhone 13, which are still under warranty, suddenly stopped charging on the same night. I tried multiple charging cables and adapters with no luck. Despite treating my devic...
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