Due to numerous and serious issues with my iPhone 15 Pro Max—such as speaker crackling, screen freezing, battery malfunction, device not powering on, not holding charge, and excessive heating—I submitted it to the service. However, despite the device being completely defective and almost non-functional, it was returned without repair on the grounds of "user error." This is a clear sign of extreme customer dissatisfaction. The problems with the device are absolutely not due to user error but are serious defects originating from manufacturing and hardware. Moreover, Apple Turkey's failure to provide any support and its indifference to this grievance have severely damaged the reputation of the Apple brand. Therefore, I would like to emphasize that I will no longer purchase any products through KVK, that I am dissatisfied with Apple Turkey's lack of customer support, and that this device is entirely faulty. Such mistreatment is unacceptable for a device that costs nearly ₺100,000. This negative experience will never be forgotten, and as a consumer, I declare that I will never buy from KVK or Apple again, nor will I recommend them to anyone. Within the scope of my legal rights, I demand that my device be repaired, replaced, or refunded. Otherwise, I will exercise all legal rights, including submitting complaints to the Consumer Arbitration Committee, the Ministry of Trade, relevant regulatory and judicial authorities, and, if necessary, bringing the issue to public attention through the media.
I submitted my iPhone 15 Pro Max to KVK service on [insert delivery date] due to multiple serious hardware and performance issues. These included speaker crackling, screen freezing, battery malfunctions, charging failures, overheating, and at times the phone wouldn’t even power on. Despite all these...
I am writing to address the unacceptable situation regarding the brand-new Apple iPhone 13 I purchased from your store on October 18, 2025, and to demand an immediate full refund. Right out of the box, the device could not read the SIM card, which clearly qualifies it as a “defective good” under the...
I purchased an iPhone 15 Pro in May 2024, but within the first 15 days, I experienced significant overheating and battery drain issues, requiring me to charge it twice daily. I sent it in for service, and they returned it after a software update, claiming it would resolve the problem. For three mont...
I purchased an iPhone 16 Pro Max from the Apple Store in the U.S. and registered it after arriving in Turkey. However, shortly after, my phone’s screen turned completely white, making it unusable. When I contacted Apple Turkey’s technical service, they informed me that my device is not covered unde...
On August 11, 2025, I purchased an iPhone 16 Pro Max from Vatan Bilgisayar in Muğla. About 10 days after purchase, I began experiencing serious camera issues. Photos have a strong yellow tint, the resolution appears low, and the front camera in particular takes visibly poor-quality pictures. When I ...
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