On 12 November 2025, I purchased an orange iPhone 17 Pro Max 512 GB from the Apple store. After approximately four months of normal use, the orange frame of the phone started to turn pink over the last week. When I took the device to the store where I bought it, they first told me that they would contact abroad and get back to me. Later, they stated that this situation was “customer fault” and requested ₺18,000 from me today for a case replacement. I do not accept being asked to pay for such a color change on a newly purchased phone that is still under warranty and which I consider clearly to be a production or material defect. I find it unfair and completely contrary to customer satisfaction that the cost of a problem arising from the product itself is reflected onto the user. I request that my device be replaced with a new one free of charge and that the process I have experienced and my grievance be taken into account during the evaluation.
On October 2, 2025, I purchased an iPhone 17 Pro Max, and despite there being no impact, liquid contact, or user-related damage, a pink discoloration developed on the exterior casing of the device. It is clear that this issue is not unique to my phone, as many other users have reported the same prob...
I bought an iPhone 16 Pro on December 23, 2024, paying ₺87,000 for what was supposed to be a brand-new, original, and guaranteed device. But ever since I got it, I’ve faced serious issues. First, the screen suddenly turned half black. Then, while recording videos, the image constantly flickers and t...
On August 11, 2025, I purchased an iPhone 16 Pro Max from Vatan Bilgisayar in Muğla. About 10 days after purchase, I began experiencing serious camera issues. Photos have a strong yellow tint, the resolution appears low, and the front camera in particular takes visibly poor-quality pictures. When I ...
I purchased an iPhone 17 Pro Max 512 GB (Silver) from Hepsiburada (D-Market Inc.), invoiced on December 24, 2025. Only 17 days after receiving and starting to use the device, I noticed paint chipping and surface wear in multiple areas of the phone’s frame. There has been no dropping, impact, collisi...
I purchased an iPhone 16 Pro Max from the Apple Store in the U.S. and registered it after arriving in Turkey. However, shortly after, my phone’s screen turned completely white, making it unusable. When I contacted Apple Turkey’s technical service, they informed me that my device is not covered unde...
Comments