I’m very disappointed with how Apple and the authorized KVK service center handled my recent experience. Both my iPhone 12 and iPhone 13, which are still under warranty, suddenly stopped charging on the same night. I tried multiple charging cables and adapters with no luck. Despite treating my devices with care and never exposing them to physical damage, both developed charging port issues at the exact same time, which is highly unusual.
I sent both devices to the KVK service center under warranty. However, I was shocked to receive a message stating the issue was considered “physical damage” and that a replacement would cost ₺25,999. The message also said that only the back system would be replaced and the remaining amount refunded, which makes no sense when the total cost is equal to a new phone.
How can both phones fail simultaneously if there’s no user error? This seems like a manufacturing defect, not physical damage. I plan to take legal action if this issue is not resolved quickly and fairly. I demand full warranty coverage and proper repair or replacement without additional cost. Apple must take accountability for this obvious failure.
I submitted my iPhone 15 Pro Max to KVK service on [insert delivery date] due to multiple serious hardware and performance issues. These included speaker crackling, screen freezing, battery malfunctions, charging failures, overheating, and at times the phone wouldn’t even power on. Despite all these...
About two months ago, the iPhone 13 I purchased was damaged due to moisture from being in my pocket. First, the front camera stopped working, and the next day the phone began turning on and off by itself. Two weeks ago, I went to Apple’s store where they said they would send the device to service an...
I use an iPhone 13 with 88% battery health, yet my device fully drains within 1-1.5 hours of active use and 3-4 hours when idle. I reported this issue to the authorized Konya Gürgençler service center, where they claimed there was no hardware problem and performed a software update. However, the iss...
On 31/08/2025, I purchased an iPhone 13 from the Turkcell Store and from the very first day, I have been experiencing serious issues such as overheating, not charging, and the device turning on and off by itself. The phone is only 7 days old and still under a 2-year warranty. Due to these problems, ...
I used my iPhone 13 fully charged in the morning, and when the battery dropped to around 50%, I tried charging it again but received a “liquid error” warning. Thinking it might be the charger, I tried a different one but got the same error, and by the evening, the phone completely shut down. On 24/0...
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