I sent my iPhone 15 to the authorized service center on August 13 due to a hardware issue covered by the warranty. Before sending the device, I contacted customer service, and the representative confirmed that the problem was hardware-related and directed me to the service center under warranty. However, while my device was at the service center, procedures were carried out without my consent or knowledge, and I was neither informed nor asked for approval. I later found out that essential parts such as the front screen, back cover, rear camera, and motherboard had been replaced. The authorized service also did not provide me with any documents or a service report. My device is currently in shipment, and I will receive the service report in writing once it reaches me. During this process, I experienced serious problems due to lack of communication, absence of updates, and increased inconvenience. I have been unable to use my device for about a month, and this situation has caused both loss of time and loss of trust. My primary request is a product replacement, and if that is not possible, I demand a full refund. I urgently request that my grievance be resolved.
The iPhone 16 I purchased about 25 days ago encountered serious issues in a very short time, such as not charging and failing to verify updates, and eventually broke down. After sending my phone to the technical service, it was returned to me following a review and repair, during which the screen an...
I’ve been dealing with a persistent issue on my iPhone 15 for the past 5–6 months, and I’m extremely disappointed with Apple’s lack of accountability and support. The problem is clearly software-related, yet Apple Support has failed to resolve it after multiple attempts. I sent the phone to the sam...
My iPhone 15 Pro developed a colored line across the middle of the screen. I took it to an Apple service center, expecting assistance since the device is still under warranty. However, they claimed it was a user error without providing any clear justification, despite there being no cracks or visibl...
I purchased an iPhone 16 on September 23, and within a short period, it experienced three sudden shutdowns. Upon contacting customer service, I was informed it was a hardware issue and was advised to perform a software update via computer. During this process, the representative did not stay on the ...
On March 15, 2025, I purchased a brand-new iPhone 16 Pro Max. I’ve been an iPhone user for many years, and I bought this device with great excitement, trusting the brand. However, about a week later, I noticed a malfunction. During phone calls, the sensor turns off the screen, but after the call end...
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