I used my iPhone 13 fully charged in the morning, and when the battery dropped to around 50%, I tried charging it again but received a “liquid error” warning. Thinking it might be the charger, I tried a different one but got the same error, and by the evening, the phone completely shut down. On 24/06/2025, I sent the device via Yurtiçi Kargo to Konya Gürgençler, an Apple authorized service. When I called the service, they first said they performed a system update and then asked me to disable the “Find My” feature, assuring me that the repair would begin afterward. About 8–10 days later, they told me the phone had a part failure and returned it still not working. After being asked to replace the part, I shipped it back on 18/07/2025. Each time I followed up, I was told the phone was “still in cargo.” On 24/07/2025, a Gürgençler form confirmed the device showed a liquid error, would not power on, and was received with its original box under receipt number S0000012932. On 01/08/2025, they sent it back saying it needed to be reset, which I did, and I shipped it again on 04/08/2025. Every time I called, I was told they were busy and would get to it, but I was constantly delayed. Nine days after I sent it, I was told the repair had finally started, and on 18/08/2025, they said it was forwarded to Apple’s authorized service. As of today, I have been without my phone for 58 days in total. I also had to pay shipping fees three times, and despite the device being under warranty, I was blamed for “user error” and left without support. I even called the Apple support line (00800448829873) and spoke with Senior Representative Mr. T***, who promised a call back, but they mistakenly tried to call the defective phone in service instead of the alternative number I provided, later sending me an @iCloud message saying “we couldn’t reach your phone.” In another call with Mr. B***, I was told I could file a complaint, but no real solution was given. If I had been informed of all requirements at the start, I wouldn’t have gone through this ordeal. Gürgençler’s ongoing stalling tactics have only worsened my situation. I demand either a replacement device or a refund. My phone has now been unavailable for 70 days.
I use an iPhone 13 with 88% battery health, yet my device fully drains within 1-1.5 hours of active use and 3-4 hours when idle. I reported this issue to the authorized Konya Gürgençler service center, where they claimed there was no hardware problem and performed a software update. However, the iss...
On 31/08/2025, I purchased an iPhone 13 from the Turkcell Store and from the very first day, I have been experiencing serious issues such as overheating, not charging, and the device turning on and off by itself. The phone is only 7 days old and still under a 2-year warranty. Due to these problems, ...
About two months ago, the iPhone 13 I purchased was damaged due to moisture from being in my pocket. First, the front camera stopped working, and the next day the phone began turning on and off by itself. Two weeks ago, I went to Apple’s store where they said they would send the device to service an...
When I went to the Apple Authorized Service in Adana Gürgençler for a battery replacement, I was told that there was a manufacturing issue with the iPhone 12 Pro, which could cause the screen to be damaged during the battery replacement process. Despite my expectation for a quick solution, they insi...
Dear Apple, For the past 3-4 months, my iPhone 14 has had serious call quality issues—my voice sounds muffled, and when using speaker mode, the other person can barely hear me. I ignored it at first, but after every software update, the problems worsened. Now, my phone also has: Slower camera perf...
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