Imile Courier Failed to Deliver My Parcel in South Africa — Tracking Stuck

I am filing a complaint about an undelivered courier shipment with Imile. My parcel, with tracking number 6112625854263, was supposed to be delivered to me in South Africa, but it has still not arrived. When I track the parcel, the system shows that the package has successfully passed the recent processing stage and is continuing on its journey, but there has been no real progress or delivery. I have tried to get hold of Imile but have not been able to reach anyone for clear information or assistance about where my parcel is and when it will be delivered. This lack of communication is very frustrating, especially because I have already paid a total of R1 106 in customs or shipping-related costs for this delivery. I request that Imile urgently locate my parcel and ensure immediate delivery before Christmas, as this timing is very important to me. If the parcel cannot be delivered before Christmas, I expect a full refund of the R1 106 I have already paid, and a clear and honest status update about the current location of my shipment and the exact estimated delivery date.