iMile marked my order as delivered but I got nothing, how can I get a refund?

I placed and paid for AliExpress order number 3065757753360776 on 5 December 2025 for a set of magic collectible cards, to be delivered by iMile to my address in San Martino in Strada (LO), 268**, Italy. According to the iMile tracking number IM06010000006775, the parcel is marked as “delivered and ...

I placed an order for a dress from Kylie and Marli on 11 January, to be delivered to my address in Geelong, Victoria, Australia. The tracking now shows the parcel as delivered, but I have not received the dress. When I contacted Kylie and Marli about the issue, I was told to get in touch with the de...

I placed an order on Temu to be delivered to my address with IMILE tracking number 6120625983829. The shipment was expected from 3 December and the system shows that it was delivered on 4 January, but I have never received this package at my address. Despite the status saying “delivered”, no package...

I am writing regarding a delivery with iMile to Naples, Italy, which has not been completed for about one month. The shipment with tracking number 6121625930266 has still not been delivered, even though there have been fake delivery attempts recorded in the system. Despite these status updates, I ha...

I placed an order from Shein to be delivered to 9 Halcey Cl, Cannington, Australia, under order number 6120225128744. The order contained clothes, earrings, a wig, and wig accessories. However, the tracking shows that the parcel was delivered yesterday to the wrong address, specifically to 9A Halsey...

My wife's parcel was not received, and iMile tracking says the driver had an accident on 11/11/2025 and again on 14/11/2025. The tracking number is 3781054693848. Her name is Vivienne B***, and the delivery address is 157/3 Cashel Street, Pasadena 50**. Please call 0402852*** or 0409071***, or arran...

My package was marked as delivered with a photo, but I didn’t receive anything. I was at home all day, and the iMile delivery driver didn’t bother to call me before dropping the item on the porch. Now I can’t find my package, and it’s missing. The delivery driver is the cause of this problem. I want...

Imile stated that my parcel was robbed and that they needed 7–14 days to process my VAT and duty refund. It has now been three months, and they keep giving me excuses about backlogs. I just want my money back — they are not professional. It’s a lot of money for them to simply take because my parcel ...

My order shipped with iMile Logistics was marked as arrived in Istanbul and cleared through customs on June 25, but since then, I haven’t been able to get any updates or information. I’ve heard that if a package stays in customs for more than 20 days without being released, it is returned to the sen...

iMile said my package was delivered however it was never delivered. I never received even a call. They said there was a proof of delivery but it was never delivered. I was never contacted or anything like that. I'm very disappointed and want to know what I can do to get my package that they claim th...

My parcel was declared damaged by Imile in January and since then I am waiting for a refund for tax and duties. I been emailing and calling them to no avail. I received stating that I should wait 7-14 days but it is almost 3 months now. Imile is the worst company with shitty service. I need assistan...

On March 1st, I made a purchase from Zara for a few things and was hoping to get them by March 4th. iMile was the chosen courier, and it was my first time getting a package from this company. But on the day it was supposed to be delivered, my package didn't show up. After looking up the tracking num...