iMile Has Not Delivered My Package Despite Delivery Window Expiring

I am writing to report a serious delay and mishandling of my shipment with iMile, with order number 6071726265893, which contains “Oo9417 941716 59 Men’s Sunglasses.” According to the tracking information, the package has been held in the Yanbu center since 22 July 2026 and has still not been delivered to my address in AlUla city, even though the estimated delivery date was 23 July 2026 and the tracking page shows a delivery window of 23–27 July. Because of this delay, I contacted the iMile delivery person. He claimed that they had tried to deliver the shipment to my address but that I did not respond. I do not agree with this statement, as I did not receive any call, message, or visit at my address on the claimed delivery attempts. The tracking screen still shows the status as “shipment is out for delivery,” even though no actual delivery attempt has been made. I request that iMile immediately deliver my shipment to my correct address in AlUla without any further delay and ensure that such incorrect delivery claims and unnecessary holding of packages at the transfer center do not happen again.