I placed my order PR24086084 with Gratis 6 days ago and chose the in-store pickup option. However, my order is still marked as “order received” and has not been prepared. I specifically selected store pickup for faster processing, yet no progress has been made. Previously, I also experienced issues ...
On August 31, 2025, I placed an order worth ₺171 through Gratis Online and selected the Gratis store inside 212 AVM for in-store pickup. However, my order has still not been delivered, and I am experiencing problems due to the very slow delivery process. Since I will be traveling out of town soon, I...
My online order, numbered PR22933143, was canceled yesterday without my consent after a call, despite showing as "order received" for ten days. My order included Sinoz body scrub, Dove shower foam, shower soaps, cologne, pads, and makeup. My delivery address was the Adıyaman Park AVM Gratis store. A...
On 03.08.2025, I attempted to make a purchase from the Gratis online store, but each time I received a “payment failed” error message. However, when I checked my bank account activity, I saw that a total of 13 transactions had been processed—once from my debit card and 12 times from my credit card. ...
Dear Gratis Customer Service, On July 4th, I placed an online order totaling 2,612.50 TL. Since there is a Gratis store located near me, I selected the option to collect my order from the store. Unfortunately, the store I chose went into renovation during the scheduled pickup period and was closed. ...
"Thank you for your attention, even if it was late."
Hello, during Gratis's campaign period, I placed a total of 7 different orders. However, I was subjected to the following issues: • In order number PR...
I placed an order on Gratis on May 9, but after reading negative reviews about the hair dye I purchased, I decided I wanted to cancel it. The order hasn’t even been prepared or shipped yet, so it should be easy to cancel. However, every time I try to cancel it through the system, I get an error mes...
I placed an order from Gratis on December 30, 2024, and initially, my order was kept waiting for 5 days. After filing a complaint, it moved to the preparation stage, but it is still stuck at stage 2. My order was supposed to be delivered by Tuesday or Wednesday this week at the latest, yet it has no...
In online shopping, Gratis fails to process returns for incorrect items. They delay the process and then shift the blame to the customer, saying the return period has expired. Listen to the recordings! Your customer representatives clearly told me not to send back the products for which I had reques...
I ordered something from Gratis, and it’s been 5 days with no news on the shipment. I asked about returning the product, and they told me I’d have to wait up to a month for a refund, which feels pretty unreasonable given the delay on their part. I’ve tried contacting them several times, but no one h...
I placed my order PR17190149 on Gratis online on September 23. Despite a long time passing, my order remained in the "received" stage. On September 28, I wrote a complaint on https://www.sikayetvar.com/, and a day later, they responded and supposedly shipped my order 2-3 days later. Allegedly, my or...
I placed an order with Gratis five days ago, and my order status is still "being prepared." I intentionally selected to pick up my products from the store, so there is no shipping involved. I don't understand why it is taking so long to prepare just three things. All that remains is to put them in a...
Dear Gratis, I placed two orders on August 26, 2024. Both of their statuses remained as "order received" for days, and I have been calling every day for the past five days to check their status. All the employees told me that my orders were being prepared. It seems like they are being produced again...
I'm still waiting for my order from 16 August to be ready for delivery from the store. I've had to wait quite a while for my previous order, with one taking 23 days and another taking 29 days. Legally, I do not have the authority to request a refund or receive the product. What an appalling system! ...
I placed my order (PR16162213) on August 8 and received it on August 17, only to discover that five of my items were missing. These included two tea tree face tonics, Hyp mi branded scalp tonic, bronzer, shower gel, and hair vinegar. When I brought up this problem to one of your employees at the Nev...
My order has been in the "preparing" stage for 8 days now, and unfortunately, I am unable to initiate a return due to this delay. I find this situation to be quite disappointing. If the product is no longer available, it would be more appropriate to remove it from the site. Keeping my order on hold ...
I placed an order on July 6th, and it seems to have taken quite the journey without my involvement. I've contacted customer service numerous times, and they consistently provide vague and unhelpful information. One representative even ended the call abruptly! Can you believe it? It seems as though m...
I placed an order at Gratis on July 3rd, and it is now July 26th. Despite multiple attempts to contact their customer service, I have neither received my order nor a refund. In my most recent conversation with Gratis, I was informed that a refund is impossible because the order status shows as "bein...
I placed an order with Gratis on the 8th of the month, and the status still shows as "preparing." Why does it take so long to prepare an order? If you don't have the items in stock, why are you accepting orders? I want my order canceled and a refund issued. I expect to be contacted regarding this ma...
I placed an order with Gratis on May 6, 2024, a week before I needed the product to be delivered. Despite placing the order five days ago, it still hasn't been confirmed, and it needs to arrive in three days. I kindly request that Gratis take the necessary actions to resolve this issue.
On June 26, my order number PH18645567 was supposedly being prepared. Despite filing complaints twice with the call center at different times, when I called for the third time on July 10, 2024, the representative claimed there was no record of my request. I understand issues that can arise during sh...
Yesterday, I tried to take advantage of the amazing 75% off sale on Gratis' website, but unfortunately, the system glitched and I couldn't finish my purchase! Even though it was supposed to end at 10:00 PM, the campaign unexpectedly finished at 9:55 PM, and an error message appeared. I couldn't conf...
On May 31, 2024, I made a purchase using the Gratis app and scored a great deal thanks to a special discount they had going on. So, get this. I had a bunch of issues, and guess what? They went ahead and took the money for my stuff right out of my account. Unfortunately, I'm unable to locate my order...
Customer service at its worst: that was my latest encounter with Gratis. I wasted a lot of time looking at their website and putting things to my shopping cart, just to have them all go away because they were out of stock. I was so frustrated since this was pointless and a total squandering of my ti...