Customer service at its worst: that was my latest encounter with Gratis. I wasted a lot of time looking at their website and putting things to my shopping cart, just to have them all go away because they were out of stock. I was so frustrated since this was pointless and a total squandering of my time.
Online purchases made through Gratis should come with a disclaimer if the company's inventory management system is that unstable. Instead, they offer a wide variety of things to entice clients, but they let them down when it comes time to pay.
Because of this occurrence, I am completely disappointed with Gratis. Their insensitivity to customers' time and the opaqueness of their stock availability information is intolerable. I have no intention of ever shopping at Gratis or even going back.
I want to express how fed up I am with Gratis. Hiding behind the excuse of "campaign intensity," they take a month to deliver products. When I call customer service, they claim they cannot process a return request, saying the product is still in preparation, and they cannot tell whether it has left ...
I'm still waiting for my order from 16 August to be ready for delivery from the store. I've had to wait quite a while for my previous order, with one taking 23 days and another taking 29 days. Legally, I do not have the authority to request a refund or receive the product. What an appalling system! ...
My order has been in the "preparing" stage for 8 days now, and unfortunately, I am unable to initiate a return due to this delay. I find this situation to be quite disappointing. If the product is no longer available, it would be more appropriate to remove it from the site. Keeping my order on hold ...
The order I placed from Gratis on August 24th still hasn't arrived and is stuck at the "received" stage. Despite calling customer service multiple times, they keep stalling by saying "There's a delay, it will be sent shortly." I was supposed to have it in hand this week. I don’t want to return the p...
I made a purchase with Gratis and attempted to cancel it the following day. Even though their system confirmed the order, they declined to cancel it, stating it was already being prepared. Upon receiving the product, they dismissed my refund request and advised me to return it. Even though 15 days h...
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