1

Gratis Stock Issues and Hours of Waiting

Mehmet
Mehmet
Gratis
May 31, 2024 9:19 PM28

Customer service at its worst: that was my latest encounter with Gratis. I wasted a lot of time looking at their website and putting things to my shopping cart, just to have them all go away because they were out of stock. I was so frustrated since this was pointless and a total squandering of my time.

Online purchases made through Gratis should come with a disclaimer if the company's inventory management system is that unstable. Instead, they offer a wide variety of things to entice clients, but they let them down when it comes time to pay.

Because of this occurrence, I am completely disappointed with Gratis. Their insensitivity to customers' time and the opaqueness of their stock availability information is intolerable. I have no intention of ever shopping at Gratis or even going back.

June 1, 2024 5:24 PM (20 hours after complaint)

Dear Valued Customer, First of all, we would like to thank you for taking the time to share your valuable experiences with us. Thank you for your interest in our campaign. Due to technical reasons related to our high volume, you may not be able to log into your membership or create an order. Our 75% discount campaign, which is valid for all our products, ended on 31.05.2024. Our campaigns are announced to our customers via SMS; if you wish, you can also follow our social media accounts and our website. Thank you for choosing Gratis. Sincerely, Gratis Customer Service

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