On May 31, 2024, I made a purchase using the Gratis app and scored a great deal thanks to a special discount they had going on. So, get this. I had a bunch of issues, and guess what? They went ahead and took the money for my stuff right out of my account. Unfortunately, I'm unable to locate my order on the "My Orders" page. I can see all of my previous orders, but I can't find the purchase I made today. I was really hoping that the problem would just work itself out, but unfortunately, my order is still missing.
I barely managed to shop with a discount through the Gratis app. At first, my order didn't appear until I complained here, and now it shows as canceled. Why are you canceling the products I worked so hard to get on discount? I expect an explanation.
I placed an order with Gratis on May 6, 2024, a week before I needed the product to be delivered. Despite placing the order five days ago, it still hasn't been confirmed, and it needs to arrive in three days. I kindly request that Gratis take the necessary actions to resolve this issue.
I placed an order from Gratis on December 30, 2024, and initially, my order was kept waiting for 5 days. After filing a complaint, it moved to the preparation stage, but it is still stuck at stage 2. My order was supposed to be delivered by Tuesday or Wednesday this week at the latest, yet it has no...
On 11.11.2025, I placed my order numbered “pr26266883” through Gratis Online and chose the option to pick it up from the store. However, even after 5 days, I received no updates about my order—only the initial “order received” message. I couldn’t get any information from the store either, and my ite...
The order I placed from Gratis on August 24th still hasn't arrived and is stuck at the "received" stage. Despite calling customer service multiple times, they keep stalling by saying "There's a delay, it will be sent shortly." I was supposed to have it in hand this week. I don’t want to return the p...
On 03.08.2025, I attempted to make a purchase from the Gratis online store, but each time I received a “payment failed” error message. However, when I checked my bank account activity, I saw that a total of 13 transactions had been processed—once from my debit card and 12 times from my credit card. ...
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