Gratis System Error Denied Discount
Yesterday, I tried to take advantage of the amazing 75% off sale on Gratis' website, but unfortunately, the system glitched and I couldn't finish my purchase! Even though it was supposed to end at 10:00 PM, the campaign unexpectedly finished at 9:55 PM, and an error message appeared. I couldn't confirm my cart, which is really disappointing.
I have solid proof of this problem (screenshots or timestamps) and I'm ready to send it to Gratis customer service. I still want to take advantage of the lower prices on the items I planned to buy. Can Gratis kindly look into this situation and offer a solution?
Dear Customer, First of all, thank you for taking the time to share your valuable experiences with us. We appreciate your interest in our campaign. Due to technical reasons related to the high volume of activity, you may be unable to log into your membership or place an order. Our 75% discount campaign, valid for all our products, ended on 31.05.2024. Our campaigns are announced to our customers via SMS, and you can also follow them on our social media accounts. Thank you for choosing Gratis. Sincerely, Gratis Customer Service
