Yesterday, I tried to take advantage of the amazing 75% off sale on Gratis' website, but unfortunately, the system glitched and I couldn't finish my purchase! Even though it was supposed to end at 10:00 PM, the campaign unexpectedly finished at 9:55 PM, and an error message appeared. I couldn't confirm my cart, which is really disappointing.
I have solid proof of this problem (screenshots or timestamps) and I'm ready to send it to Gratis customer service. I still want to take advantage of the lower prices on the items I planned to buy. Can Gratis kindly look into this situation and offer a solution?
I can't go shopping right now because the Gratis website is down for maintenance, and the discount is about to run out. I'm still having trouble with the mobile app - can't even log in. If one of them actually worked, there would be less than an hour and a half remaining before the discount runs out...
On 03.08.2025, I attempted to make a purchase from the Gratis online store, but each time I received a “payment failed” error message. However, when I checked my bank account activity, I saw that a total of 13 transactions had been processed—once from my debit card and 12 times from my credit card. ...
Dear Gratis Customer Service, On July 4th, I placed an online order totaling 2,612.50 TL. Since there is a Gratis store located near me, I selected the option to collect my order from the store. Unfortunately, the store I chose went into renovation during the scheduled pickup period and was closed. ...
The order I placed from Gratis on August 24th still hasn't arrived and is stuck at the "received" stage. Despite calling customer service multiple times, they keep stalling by saying "There's a delay, it will be sent shortly." I was supposed to have it in hand this week. I don’t want to return the p...
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