My order has been in the "preparing" stage for 8 days now, and unfortunately, I am unable to initiate a return due to this delay. I find this situation to be quite disappointing. If the product is no longer available, it would be more appropriate to remove it from the site. Keeping my order on hold for 8 days without any update on when it will be delivered is incredibly frustrating, especially when I receive a survey as if the products have already arrived.
Is this really the level of customer service I can expect from a reputable brand like yours? I have no intention of ever shopping at Gratis again.
I placed an order with Gratis on the 8th of the month, and the status still shows as "preparing." Why does it take so long to prepare an order? If you don't have the items in stock, why are you accepting orders? I want my order canceled and a refund issued. I expect to be contacted regarding this ma...
I placed an order with Gratis five days ago, and my order status is still "being prepared." I intentionally selected to pick up my products from the store, so there is no shipping involved. I don't understand why it is taking so long to prepare just three things. All that remains is to put them in a...
I placed an order from Gratis on December 30, 2024, and initially, my order was kept waiting for 5 days. After filing a complaint, it moved to the preparation stage, but it is still stuck at stage 2. My order was supposed to be delivered by Tuesday or Wednesday this week at the latest, yet it has no...
I placed an order at Gratis on July 3rd, and it is now July 26th. Despite multiple attempts to contact their customer service, I have neither received my order nor a refund. In my most recent conversation with Gratis, I was informed that a refund is impossible because the order status shows as "bein...
I placed an order from Gratis Online on August 23, 2025, but my order still shows as “being prepared.” It has not been shipped for 7 days, and I am still waiting. I contacted customer service, but I only received generic responses that did not solve anything. This delay has caused me to lose trust i...
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