Why Are My Gratis Products Still Not Prepared?

Why Are My Gratis Products Still Not Prepared?
Why Are My Gratis Products Still Not Prepared?
Why Are My Gratis Products Still Not Prepared?
Şahin
Şahin
Gratis
July 11, 2024 10:13 AM64

I placed an order with Gratis on the 8th of the month, and the status still shows as "preparing." Why does it take so long to prepare an order? If you don't have the items in stock, why are you accepting orders? I want my order canceled and a refund issued. I expect to be contacted regarding this matter. I request the cancellation and refund for all three of my orders.

Gratis
July 11, 2024 11:51 AM (1 hour after complaint)

Dear Valued Customer, Information has been provided via email. We would like to remind you that you can also reach us. Best regards, Gratis Customer Service

Şahin
Şahin
July 11, 2024 1:33 PM

"I called, and they said they would support me, which is why I wrote here. I am requesting a cancellation and refund as I mentioned."

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