On June 26, my order number PH18645567 was supposedly being prepared. Despite filing complaints twice with the call center at different times, when I called for the third time on July 10, 2024, the representative claimed there was no record of my request. I understand issues that can arise during shipping or packaging. However, it's truly disheartening that call center agents are not fulfilling their duties by neglecting to document customer complaints and requests. I urge an investigation into this negligence and irresponsibility at the Gratis call center by competent authorities.
I placed an order from Gratis on December 30, 2024, and initially, my order was kept waiting for 5 days. After filing a complaint, it moved to the preparation stage, but it is still stuck at stage 2. My order was supposed to be delivered by Tuesday or Wednesday this week at the latest, yet it has no...
Dear Gratis, I placed two orders on August 26, 2024. Both of their statuses remained as "order received" for days, and I have been calling every day for the past five days to check their status. All the employees told me that my orders were being prepared. It seems like they are being produced again...
I placed an order with Gratis on May 6, 2024, a week before I needed the product to be delivered. Despite placing the order five days ago, it still hasn't been confirmed, and it needs to arrive in three days. I kindly request that Gratis take the necessary actions to resolve this issue.
I placed an order at Gratis on July 3rd, and it is now July 26th. Despite multiple attempts to contact their customer service, I have neither received my order nor a refund. In my most recent conversation with Gratis, I was informed that a refund is impossible because the order status shows as "bein...
Hello, I completed my shopping on the Gratis website on 18.04.2025 with the order number PH26669376 and made my payment. Then we were informed that my products were sent to be shipped to cargo. Acceptance Date: 2025-04-21 17:57 Although it has been about 8 days since this date, the product has not r...
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