I applied for the Garanti BBVA Bonus credit card because the institution where I wanted to set up an automatic payment order only had an agreement with your bank. The card was delivered to me, and I was informed that it would arrive with a zero balance due to my limits with other credit cards. Since...
On November 29, 2024, Garanti BBVA took ₺10.696,78 from my account ending in 8075 without me knowing or giving the go-ahead. The amount was added to the balance of a credit card that ends in 3012. I didn't get any info about this transaction, neither before nor after it happened. This unexpected ded...
I recently encountered a major problem with Garanti BBVA when my credit card limit was unexpectedly decreased by a substantial amount without any warning. This action seemed unjust and unnecessary, particularly given that my payments have consistently been on time without any issues or interruptions...
An amount of ₺1,095 was deducted from my account by Garanti Bank without my knowledge or consent, allegedly for a private pension plan. Upon contacting the private pension unit, I was informed that I had been enrolled in the plan in 2016 when opening my account. However, no deductions were made from...
Today, I withdrew ₺19,000 from my Garanti BBVA account, and you charged a ₺200 commission. This is unacceptable, especially since I am supposedly a salary customer. I have never experienced such a practice with other banks. I want my money back. When I contacted customer service, they said there was...
On October 22, 2024, at 2:59 AM, two transactions totaling ₺120,000 were made from my Garanti Bank Bonus credit card through the PARAM/UYAP portal without my knowledge while I was asleep. Following this, there were 7-8 additional attempts to make transactions, yet the bank did not intervene. If my c...
On October 3, 2024, an annual membership fee of ₺678.50 was charged to my credit card ending in 3011. I am requesting the cancellation and refund of this fee by the relevant legal provisions, without any additional conditions. Under Article 31, Paragraph 3 of the Consumer Law dated May 28, 2014, car...
"The issue has been resolved, and I thank the customer representatives for their attention."
Despite submitting a cancellation request for the "Evim Garantide" insurance, which was mandatory with my Garanti Bank mortgage, Eureko directs me bac...
Garanti Bank has repeatedly not delivered on its commitments. They promised me that getting a refund for the card fee would be straightforward, but it turns out to be a struggle every time. For a ₺1000 limit card, I was charged ₺568 in fees. It seems there’s constantly a reason, a narrative, or a re...
I applied for a Troy card to take part in Garanti Bank's 9-installment campaign for education payments through the BonusFlaş app. I received my card on October 30 and activated the campaign via BonusFlaş on the same day. I made the payment on October 31. Afterward, when I checked the campaigns I par...
I applied online for an HGS (High-Speed Toll) tag through Garanti Bank, and all charges were processed, but I still haven’t received the tag. To make matters worse, the system now shows that the HGS tag has been canceled, yet no one can provide details about who canceled it or when. Customer service...
I feel let down by Garanti Bank and their handling of my Shop&Fly Gold Card miles. Over the years, I accumulated more than 2.5 million miles using the card, worth approximately ₺30,000. But since I no longer actively use the card and its debt has been restructured, I’m now unable to access the miles...
Garanti Bank used my overdraft account to pay my overdue credit card debt without my permission, leaving my account in the negative. I had planned to restructure my credit card debt, but now I am unable to proceed due to this transaction conducted without my knowledge. There are two main issues here...
Today, I took out $250 from the Garanti BBVA ATM near Gülhane Park, but three of the $50 bills—adding up to $150—were in such bad shape that I couldn't really use them. The bills were so beat up that when I tried to put them back into the same ATM, it turned them away, saying the cash was no good. I...
On October 25, 2024, an annual card fee of ₺583 was charged to my Garanti Bank Bonus credit card ending in 2028 without my knowledge or approval. I request the refund of the ₺583 charge and the cancellation of the membership fee based on the following legal provisions without any additional conditio...
I applied for the Garanti Bonus Platinum card on September 2, and after persistent follow-ups, I finally received it on October 25. To my surprise, the card came with a ₺0 limit, and they refused to increase it despite my reducing credit limits by more than half at other banks. No explanation was gi...
In September, a Garanti BBVA customer representative called me, offering a promotion where I would receive ₺500 bonus for setting up one bill payment instruction and ₺1000 bonus for two. I found the offer appealing, so I set up two bill payment instructions: one for Başkent Natural Gas and another f...
I would like to report a recent fraud incident that I have fallen victim to. On 08/10/2024, I completed a FAST transaction through Ziraat Mobile for the amount of ₺22,800.00 to the IBAN number TR97 0006 2000 4690 0006 **** **, in the name of C*** Ş***. The details of the transaction are as follows: ...
I just ran into a problem with Garanti Bankası about an unauthorized charge of around ₺700 on my Bonus Gold credit card. This went down after my workplace switched banks. As a long-time customer, I can't help but feel frustrated that I wasn't notified by phone or message about this card fee. It just...
I’m trying to get in touch with customer service to log into the mobile app, but it keeps asking for a card number, and I don’t have one. I can't reach a customer representative without a card. I need to make some payments today, so I have to get into the mobile app to take care of that. Could you h...
On 19/07/2024, as a student, I made a payment of ₺469 on Trendyol for "hand-picked 10 kg special barbecue charcoal." This price was significantly higher than regular barbecue charcoal. However, when I opened one of the two packages from the box, it was filled with dust, not even resembling regular c...
Recently, I noticed that ₺169.99 was withdrawn from my Garanti BBVA Bonus Flash card without my permission by LIDIO/Google Play. This unauthorized transaction is very concerning, and I believe it points to a potential security issue at Garanti BBVA. I immediately contacted customer service to report...
Although I am a real person, I still can't manage to speak with a customer representative. This is a frustrating situation for me because I want to pay my debt. About 4 months ago, I made a mistake with my card, and later, even though I tried to resolve it via video call, holding my ID in my hand, t...
I became a Garanti Bank customer online through Hangi Kredi and requested a credit card. The card was issued and sent to me, but with a "₺0.00" limit. The contact center informed me that I could only receive a limit if I either reduced or closed my existing credit limits with other banks. In respons...