Despite submitting a cancellation request for the "Evim Garantide" insurance, which was mandatory with my Garanti Bank mortgage, Eureko directs me back to Garanti Bank, and the bank, in turn, redirects me to the insurance company. Each time I contact customer service, I receive a different response. If the necessary actions are not taken, I will be forced to cancel my credit card, advance account, and HGS account with Garanti Bank. Additionally, I will pursue my rights through CIMER, the Consumer Arbitration Board, and insurance arbitration. Since I am not residing in the purchased property, this insurance provides me with no benefit. Therefore, I request the cancellation of the policy and a refund of my money.
On August 26, 2025, without my knowledge or consent, Eureko Sigorta, a subsidiary of Garanti BBVA, issued an "Invisible Accident Insurance" policy and charged the fee to my credit card. I was extremely surprised that this transaction was carried out through the Garanti BBVA Mustafa Kemal Branch with...
A non-mandatory insurance fee was charged to me for the loan I received from Garanti BBVA, without my knowledge or consent. According to the relevant article of Law No. 6502 on the Protection of Consumers, if the insured requests it, the policy can be canceled and the charged amount must be refunded...
On 06/01/2025, I took out a loan of ₺20,000 through the Garanti BBVA mobile application. An amount of ₺1,670.35 was deducted from my account for a life insurance policy with policy number 5352**82 under 'Garanti Emeklilik ve Hayat Anonim Şirketi'. I submitted a cancellation request, but it has not b...
On Monday, May 19, I took out a loan from Garanti BBVA, and along with it, life insurance policy number 5571**79 was issued. Later, I found out that life insurance is not mandatory and that I have the right to cancel it. After doing some research and consulting others in a similar situation, I reali...
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