I feel let down by Garanti Bank and their handling of my Shop&Fly Gold Card miles. Over the years, I accumulated more than 2.5 million miles using the card, worth approximately ₺30,000. But since I no longer actively use the card and its debt has been restructured, I’m now unable to access the miles that I rightfully earned. It’s upsetting to see that my loyalty and trust in this bank haven’t been reciprocated. For the past few years, I’ve noticed a shift in their approach, where customer needs seem secondary to the bank’s interests. I expected better treatment and clearer support from Garanti Bank, especially after dedicating years as a loyal customer.
I have been a Garanti Bank customer for 15 years. There is no limit to the amount of money coming into my account. I have been using both loans and credit cards for the last 2 years. And I definitely pay both my loans and at least the credit card minimums regularly. For the first time in May, I expe...
Being a dedicated customer of Garanti Bank for almost ten years, I have always had complete trust in their services. Lately, I received a credit card. I have been using this bank's credit card for years and have never had to pay any annual fees. Surprisingly, following the switch of my salary accoun...
I’m having a problem with Garanti Bank about the points I got from my online shopping in May. I reached out to them when my points didn’t show up in June, and after they looked into it, they confirmed my points were valid. But ever since then, I haven't been able to upload any new points, and it's q...
An annual fee is being charged to my credit card, and Garanti BBVA is making an unfair profit. My credit card limit is ₺2,250, but ₺841 is being charged as an annual credit card fee. This fee is nearly half of my total credit limit, which makes no sense. I have been a loyal customer, and I do not ac...
Garanti Bank sent me a Bonus credit card with a ₺5,000 limit through their key card program, which required a ₺4,100 deposit. They assured me that this deposit would be released after six months of regular payments. However, despite fulfilling these terms, they haven't released my deposit. I'm now ...
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