I became a Garanti Bank customer online through Hangi Kredi and requested a credit card. The card was issued and sent to me, but with a "₺0.00" limit. The contact center informed me that I could only receive a limit if I either reduced or closed my existing credit limits with other banks. In response, I closed one card and reduced the limits of two others, repeatedly requesting a limit over two months, yet no limit was granted. Now, I’m being told that I cannot be given a limit higher than four times my salary, although my current limit is already less than that. The bank is now asking me to visit in person and provide documents, further prolonging the process.
I have been using credit cards for 20 years, and even as a student, I never missed or delayed a payment. My credit payments have always been regular. I am a teacher and consistently pay according to my income. Yet, despite this, I find it strange that many of my friends, who are in much more difficult financial situations, have Garanti Bonus cards, but I am unable to get one. I deeply regret getting involved with Garanti. After all the scanning of my identity and records with the credit bureau, I don’t understand the point of becoming an online customer if I still have to go to the branch with paperwork. It has been a waste of time, and now I can’t reopen my closed card or raise my other limits.
I applied for the Garanti Bonus Platinum card on September 2, and after persistent follow-ups, I finally received it on October 25. To my surprise, the card came with a ₺0 limit, and they refused to increase it despite my reducing credit limits by more than half at other banks. No explanation was gi...
I applied for the Garanti BBVA Bonus credit card because the institution where I wanted to set up an automatic payment order only had an agreement with your bank. The card was delivered to me, and I was informed that it would arrive with a zero balance due to my limits with other credit cards. Since...
I have been using the transparent Bonus credit card issued by Garanti Bank and have been a loyal customer for approximately 14 years. I am a public servant with a net monthly salary of ₺80,000. Despite numerous attempts to increase my credit card limit, it has remained unchanged above ₺250,000—not e...
I have been a Garanti Bank customer for 15 years. There is no limit to the amount of money coming into my account. I have been using both loans and credit cards for the last 2 years. And I definitely pay both my loans and at least the credit card minimums regularly. For the first time in May, I expe...
Garanti Bank has repeatedly not delivered on its commitments. They promised me that getting a refund for the card fee would be straightforward, but it turns out to be a struggle every time. For a ₺1000 limit card, I was charged ₺568 in fees. It seems there’s constantly a reason, a narrative, or a re...
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