Garanti BBVA Rejected My Expense Objection Without Properly Investigating My Claim
On 19/07/2024, as a student, I made a payment of ₺469 on Trendyol for "hand-picked 10 kg special barbecue charcoal." This price was significantly higher than regular barbecue charcoal. However, when I opened one of the two packages from the box, it was filled with dust, not even resembling regular charcoal. I didn't even open the second package. Trendyol refused the return because the box was slightly torn, and they didn't even bother examining the product. Despite my insistence, at least the unopened package should have been reviewed, but they rejected it outright.
I turned to my bank, Garanti Bank, to explain the situation, but after 3 months, my bank also denied my request without any explanation. How can they dismiss such a clear complaint without even asking for additional information from their customer? The package is still untouched, yet they rejected it without inspecting its contents. I have been a loyal Garanti Bank customer for many years and use my credit card frequently, rarely disputing charges. If I object, it's with good reason. I am shocked that the bank's CRM system doesn't seem to recognize this. How could Garanti Bank side with Trendyol in this unfair situation without even reaching out to its customer? I strongly protest this approach and urge them to conduct a proper investigation by thoroughly examining the product.
