Garanti BBVA Deducted Money From My Account Without My Knowledge or Approval

On November 29, 2024, Garanti BBVA took ₺10.696,78 from my account ending in 8075 without me knowing or giving the go-ahead. The amount was added to the balance of a credit card that ends in 3012. I didn't get any info about this transaction, neither before nor after it happened. This unexpected deduction has really put me in a tough spot financially, making it hard for me to cover my other important payments, like my bills. Please process a refund to my account as soon as possible. If this problem isn't sorted out soon, I'll have to go ahead and file a complaint with the prosecutor's office. I really hope Garanti BBVA takes this issue seriously and sorts it out quickly.