Garanti BBVA Failed to Prevent ₺120000 Fraud on My Bonus Credit Card While I Slept
On October 22, 2024, at 2:59 AM, two transactions totaling ₺120,000 were made from my Garanti Bank Bonus credit card through the PARAM/UYAP portal without my knowledge while I was asleep. Following this, there were 7-8 additional attempts to make transactions, yet the bank did not intervene. If my card had an unlimited limit, they likely would have used the entire amount. I only became aware of the situation when I woke up and saw 10 SMS notifications on my phone. I immediately had my credit card blocked, but the bank was unable to reverse any of the charges. Do not rely on this bank for security. My dispute over the transactions was rejected. As a last resort, I went to the public prosecutor's office, and I am now awaiting the outcome. The bank's headquarters is inaccessible, and the Ankara GOP branch is full of unhelpful staff who don’t answer calls, just like customer service. I have full trust in justice and believe the prosecutor’s office will uncover the truth. I’ve come to realize that Garanti Bank is a source of regret. I’m eagerly awaiting the prosecutor’s response, and I wrote this to warn others to disable online transactions on their cards to avoid similar situations.
