I applied for the Garanti BBVA Bonus credit card because the institution where I wanted to set up an automatic payment order only had an agreement with your bank. The card was delivered to me, and I was informed that it would arrive with a zero balance due to my limits with other credit cards. Since I needed a limit of ₺105,000, I reduced the limit of my other bank’s credit card by ₺120,000. However, I cannot increase the limit of my Garanti BBVA Bonus card by the same amount. I received the following response: "Your limit increase request has been approved, but your limit could not be increased because the total credit card limits across banks have exceeded the legal limit restriction. To reapply, you can provide additional income documentation at our branches or reduce the limits of your other bank cards and submit a new request." Despite explaining the situation at the branch, no solution was provided. I request the limit of my card to be increased to at least ₺105,000 (considering I already reduced my other bank's card limit by ₺120,000 a month ago). If this is not possible, I ask for the cancellation of the card before any fees are charged.
I applied for the Garanti Bonus Platinum card on September 2, and after persistent follow-ups, I finally received it on October 25. To my surprise, the card came with a ₺0 limit, and they refused to increase it despite my reducing credit limits by more than half at other banks. No explanation was gi...
Although I make my regular credit card payments every month, the Garanti BBVA mobile banking system rejects my request to increase my credit card limit. My salary is deposited into Garanti BBVA as a payroll account. All I’m requesting is to increase my credit card limit from ₺90,000 to ₺100,000. Why...
I became a Garanti Bank customer online through Hangi Kredi and requested a credit card. The card was issued and sent to me, but with a "₺0.00" limit. The contact center informed me that I could only receive a limit if I either reduced or closed my existing credit limits with other banks. In respons...
I have been using the transparent Bonus credit card issued by Garanti Bank and have been a loyal customer for approximately 14 years. I am a public servant with a net monthly salary of ₺80,000. Despite numerous attempts to increase my credit card limit, it has remained unchanged above ₺250,000—not e...
I have both a Bonus Trink and a Classic Troy credit card with Garanti Bank. While trying to pay off the debt on my Bonus Trink card, I accidentally transferred the money to my Classic Troy card instead. I immediately contacted customer service. Before the statement date, the representative assured m...
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