Although I am a real person, I still can't manage to speak with a customer representative. This is a frustrating situation for me because I want to pay my debt. About 4 months ago, I made a mistake with my card, and later, even though I tried to resolve it via video call, holding my ID in my hand, the woman I was talking to abruptly ended the call. Despite having my ID with me and being on the call, no one followed up. They deliberately made things difficult for me, even though I have full internet access. My debt has been accumulating for four months, and I want to settle it, but I haven't been able to reach anyone. Please, show some humanity. When I call, I keep hearing the same response: "You have debt." Even though I haven’t been using the account for a year, the same thing is repeated. I want to pay what I owe, but at least give me a chance to access my account.
Garanti Bank's credit card debt restructuring customer service is a complete mess. My card is 7 days overdue, and I haven’t made a payment yet. I want to restructure my debt in line with the new law and the BDDK’s decision, but I can’t reach anyone to assist me. The customer representative gives a n...
An online purchase was made from my card without my knowledge, through a website I’ve never visited, heard of, or that doesn’t even exist. I filed a dispute, canceled the card, and received a new one. However, because the place I disputed charged me twice, only one dispute was reviewed. They refunde...
On 23.07.2024, at around 07:42, a wmmh transaction of GBP 68.65 was made on my credit card without my permission. Based on this message, I deactivated my calling card from the lost-stolen hotline. During these procedures, the employee made an effort to swallow his sentences and express them correctl...
In November, there was a suspicious transaction of 0.1 USD on my AMEX card, followed by a significant charge of 817 USD a few hours later. As soon as I noticed the transaction, I engaged in a video call (a great convenience for someone living abroad). The representative informed me that they couldn'...
I’m trying to get in touch with customer service to log into the mobile app, but it keeps asking for a card number, and I don’t have one. I can't reach a customer representative without a card. I need to make some payments today, so I have to get into the mobile app to take care of that. Could you h...
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