I applied for a Troy card to take part in Garanti Bank's 9-installment campaign for education payments through the BonusFlaş app. I received my card on October 30 and activated the campaign via BonusFlaş on the same day. I made the payment on October 31. Afterward, when I checked the campaigns I participated in, the message "Congratulations, You Won" appeared for the 9-installment campaign. However, the payment was shown as a single transaction. When I contacted customer service, they assured me the installments would reflect within 1-2 days. But after no changes appeared, I called again and was told I was not actually registered in the campaign, so they couldn’t help. The campaign no longer appears under campaigns I joined or missed. I have used Garanti Bank credit cards for years, and this is the first time I have encountered such an issue or felt misled as a customer. I expect a prompt resolution to this situation.
I enrolled in Garanti Bank's +6 installment campaign for school payments through the mobile app. After completing the school payment, I realized that the interest-free 6 installments were not applied. I contacted Garanti Bank’s customer service, and they informed me that my participation in the camp...
Between May 1 and May 31, 2024, Garanti Bankası advertised that spending 1,500₺ with a Bonus card would earn a 250₺ Bonus. I joined the campaign via the BonusFlaş app and made the necessary purchases. The app indicated I had earned the 250₺ bonus, which was supposed to be credited in June. When no b...
I participated in a special promotional campaign by Garanti BBVA designed for former payroll customers. According to the campaign details, I needed to complete three specific tasks within June: transfer at least ₺5,000, spend ₺1,000 using my credit card, and set up one automatic payment order. I suc...
We made an educational payment with my spouse's Garanti Bank credit card, taking advantage of the campaign offering 6 installments at the cash price. We also saw in the app that we benefited from the campaign. However, 2-3 days later, the statement arrived, and the entire balance was shown as a sing...
The Garanti Bank Retirement Pension Transfer Promotion Campaign misleads people and fails to fulfill its campaign commitments properly. In this regard, Garanti Bank is once again causing hardship for retirees. On 26/04/2025, I applied through the mobile app to transfer my pension to Garanti Bank. To...
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