I applied for the Garanti Bonus Platinum card on September 2, and after persistent follow-ups, I finally received it on October 25. To my surprise, the card came with a ₺0 limit, and they refused to increase it despite my reducing credit limits by more than half at other banks. No explanation was given for this refusal. I was told to visit a branch with income documentation, where it might be "evaluated" and possibly raised. Why issue a card with no usable limit in the first place? The entire process was supposed to be remote, including a video call to become a Garanti customer, yet now I’m expected to visit the branch for simple income verification. I’ve never encountered such a disappointing banking experience. I’ve already canceled the card after just a week. Thanks, Garanti, for this regrettable experience.
I became a Garanti Bank customer online through Hangi Kredi and requested a credit card. The card was issued and sent to me, but with a "₺0.00" limit. The contact center informed me that I could only receive a limit if I either reduced or closed my existing credit limits with other banks. In respons...
I applied for the Garanti BBVA Bonus credit card because the institution where I wanted to set up an automatic payment order only had an agreement with your bank. The card was delivered to me, and I was informed that it would arrive with a zero balance due to my limits with other credit cards. Since...
I have been using the transparent Bonus credit card issued by Garanti Bank and have been a loyal customer for approximately 14 years. I am a public servant with a net monthly salary of ₺80,000. Despite numerous attempts to increase my credit card limit, it has remained unchanged above ₺250,000—not e...
Garanti Bank has repeatedly not delivered on its commitments. They promised me that getting a refund for the card fee would be straightforward, but it turns out to be a struggle every time. For a ₺1000 limit card, I was charged ₺568 in fees. It seems there’s constantly a reason, a narrative, or a re...
On 04.12.2025, I requested a credit card limit increase via Garanti Bank mobile banking, but my request was rejected. After the rejection, I contacted customer service and they only directed me to the branch, without providing any real support or a clear explanation. I request that my credit card li...
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