Etihad Airways damaged my luggage, how can I quickly file a claim?

I traveled with Etihad on flight EY5 from Delhi to Washington Dulles via Abu Dhabi on April 2–3, 2026. After landing at Dulles, I collected my two checked suitcases from the conveyor belt and placed them on a cart. While proceeding towards the pick-up area, I noticed that one of the suitcases had be...

I travelled with Etihad Airways on flight EY021 from Abu Dhabi to Toronto (YYZ) on March 14 under the name Dhwani B*** P***. The flight arrived with a delay of about 2 hours, and when I reached Toronto my checked baggage was not delivered at the airport. Despite waiting and checking with the baggage...

I travelled with Etihad Airways on flight EY489 from KLIA to Abu Dhabi on 03/01/2026. After collecting my luggage at the destination, I noticed that the handle of my baggage was spoiled and clearly damaged during handling. I immediately reported the issue to the Etihad staff/baggage service desk at ...

On November 3, 2025, during my return flight from Indonesia to Istanbul with Etihad Airways, two wheels on my suitcase were broken and the suitcase itself was also damaged. A damage report was filed at Istanbul Airport, but despite this, I was not provided with a replacement suitcase and no solution...

After flying with Etihad Airways to my destination, I noticed that one of the wheels on my suitcase was damaged when I picked it up from the luggage belt. The suitcase is from the Wildcraft brand and was purchased recently in India. It was sturdy and in perfect condition when I checked it in. I kind...

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On October 30, 2025, I completed my Bangkok–Abu Dhabi–Istanbul flight (EY401 and EY545, booking code: 7B9AN6) with Etihad Airways. Upon arrival, I noticed that the handle of my suitcase was completely broken, which also caused damage to the body of the luggage. There were no missing items, but the s...

On October 3, 2025, after my Etihad flight from Abu Dhabi to Istanbul Airport, I noticed that my suitcase was damaged. I immediately reported the situation to the airport authorities, and a report was filed. However, I was told that I needed to have the suitcase repaired within seven days and email ...

My name is Vikas, and I am writing about my recent trip from New Delhi (DEL) to Lisbon (LIS) with Etihad Airways. My flight arrived on October 7, and after landing, I discovered that my luggage was missing. With the help of airport staff, I later found my baggage completely damaged upon arrival. It ...

After my recent flight with Etihad Airways, my suitcase was returned to me in a torn and burst condition. Many of the items inside, including special oils and creams I had purchased in Bali, were missing. When the baggage was weighed at the airport, it was already clear that several kilograms were m...

Dear Etihad Airways Customer Service, I am writing to file a complaint regarding my damaged baggage upon arrival from my recent journey with Etihad Airways. Flight details: Passenger Name: Park Y*** Booking Reference / PNR: 5QGMN Flight Number: EY592 (Amman – Abu Dhabi) / EY822 (Abu Dhabi – Seoul) D...

Dear Etihad Airways Customer Service, I am writing to formally lodge a complaint regarding damage to my checked baggage while traveling with Etihad Airways. My name is Harmanpreet S***, and I recently traveled from Delhi (DEL) to Al Qassim (ELQ) via Abu Dhabi (AUH) on June [insert date], 2025. My bo...

Dear Etihad Airways Customer Service, I am writing to report damage to my checked baggage during my recent journey with Etihad Airways on 16th June, from Hyderabad, India to Amsterdam, Netherlands, via flights EY 353 and EY 041. Upon arrival at Amsterdam Airport, I discovered that my main suitcase h...

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On my recent trip with Etihad Airways, after disembarking and retrieving our luggage, I discovered that my large suitcase had a broken wheel and my leather bag had severely torn handles and a ripped side grip. I purchased these bags at a significant cost, trusting they would last through such intern...

During my Thailand trip on May 6, while on a connecting Etihad Airways flight through Bangkok, $630 was stolen from my suitcase. I only noticed the missing money after arriving at my hotel. I immediately reported the theft to the airline’s police station and filed an official report. However, despit...

My suitcase was damaged on my Etihad Airways flight. I have attached pictures showing the full body of the suitcase. The tickets include the journey from Hyderabad to Abu Dhabi and from Abu Dhabi to Toronto. I went to the counter near the arrived luggage area, but there was nobody there to report th...

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During my Istanbul to Bangkok flight with a layover in Abu Dhabi via Etihad Airways, my luggage was returned to me damaged. To make matters worse, I was charged 8,350 baht for just 6 kg of excess baggage, which is more than the price of my ticket (₺8,000). This felt like exploitation, as passengers ...

On my August 31, 2024, flight from Istanbul to Phuket via Abu Dhabi with Etihad Airways, I received my suitcase in Phuket with a broken top despite handing it over in perfect condition at Istanbul Airport. With the help of airport staff in Phuket, I filed a damage report for the suitcase. I reporte...

On September 19, 2024, I flew from Johannesburg to Turkey via Abu Dhabi with Etihad Airways. Upon arrival in Istanbul, I discovered significant damage to my two checked bags—a large suitcase and a medium one. The large suitcase had a broken wheel, a hole in its surface, and a damaged handle, renderi...

In November 2023, I traveled on an Etihad Airways flight from Abu Dhabi to Kuala Lumpur (flight EY96 on November 4, PNR W2UQKZ). Upon arrival, I discovered that my luggage was damaged. Despite reporting the issue immediately, I have yet to receive any response or resolution from Etihad. It’s extrem...