On October 3, 2025, after my Etihad flight from Abu Dhabi to Istanbul Airport, I noticed that my suitcase was damaged. I immediately reported the situation to the airport authorities, and a report was filed. However, I was told that I needed to have the suitcase repaired within seven days and email the company. Unfortunately, there was no repair service available where I was staying, so I had to purchase a new suitcase, for which I paid ₺6,000. I request that my grievance be resolved and that the cost of the new suitcase be reimbursed. I kindly ask for the necessary support to be provided.
On my August 31, 2024, flight from Istanbul to Phuket via Abu Dhabi with Etihad Airways, I received my suitcase in Phuket with a broken top despite handing it over in perfect condition at Istanbul Airport. With the help of airport staff in Phuket, I filed a damage report for the suitcase. I reporte...
On October 30, 2025, I completed my Bangkok–Abu Dhabi–Istanbul flight (EY401 and EY545, booking code: 7B9AN6) with Etihad Airways. Upon arrival, I noticed that the handle of my suitcase was completely broken, which also caused damage to the body of the luggage. There were no missing items, but the s...
On September 19, 2024, I flew from Johannesburg to Turkey via Abu Dhabi with Etihad Airways. Upon arrival in Istanbul, I discovered significant damage to my two checked bags—a large suitcase and a medium one. The large suitcase had a broken wheel, a hole in its surface, and a damaged handle, renderi...
On my recent trip with Etihad Airways, after disembarking and retrieving our luggage, I discovered that my large suitcase had a broken wheel and my leather bag had severely torn handles and a ripped side grip. I purchased these bags at a significant cost, trusting they would last through such intern...
I paid 685 dirhams for an Etihad Airways flight from Abu Dhabi to Istanbul scheduled for September 2, 2024. However, I never received any ticket information or confirmation email. Despite multiple attempts to contact customer service, no one has been able to assist me in locating my ticket or provid...
Comments