Etihad Airways Damaged My Luggage and Ignored My Complaint

Etihad Airways Damaged My Luggage and Ignored My Complaint
Ayberk
Etihad Airways
September 22, 2024 9:28 PM139

On my August 31, 2024, flight from Istanbul to Phuket via Abu Dhabi with Etihad Airways, I received my suitcase in Phuket with a broken top despite handing it over in perfect condition at Istanbul Airport. With the help of airport staff in Phuket, I filed a damage report for the suitcase.

I reported this issue to Etihad Airways via email and their website, but as of September 22, I have not received any response or acknowledgment from the airline. This lack of communication is unacceptable. I request immediate action to resolve the issue, including compensation or repair for my damaged luggage. Passengers deserve better support and responsiveness from Etihad Airways.

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