I travelled with Etihad Airways on flight EY021 from Abu Dhabi to Toronto (YYZ) on March 14 under the name Dhwani B*** P***. The flight arrived with a delay of about 2 hours, and when I reached Toronto my checked baggage was not delivered at the airport. Despite waiting and checking with the baggage services desk, my suitcase did not arrive. My baggage was finally delivered to my home on March 22. When I opened it, I saw that the suitcase itself was damaged, with broken wheels/tires, and several items inside were no longer usable. In particular, food and sweets that I had carried were in bad condition and had to be thrown away, meaning I suffered both material loss and significant inconvenience after already experiencing a long delay without my belongings. I have already reported this issue to Etihad and hold the reference number 2603195692719. However, I have not received a satisfactory resolution. In light of the damaged suitcase, the spoiled contents, and the delay in delivering my baggage, I am requesting compensation in the range of approximately 800 to 1,000 USD to cover the cost of the suitcase, the unusable food and sweets, and the inconvenience caused by this experience. I kindly ask that my complaint be reviewed and that appropriate compensation be provided as soon as possible.
I travelled on 12 March on an Etihad Airways flight from Abu Dhabi (AUH) to Toronto (YYZ) and my baggage was delayed. At the airport I submitted a delayed baggage report and was given a PIR number, but I have unfortunately lost this reference and can no longer track my baggage. For the last 4 days I...
On my recent trip with Etihad Airways, after disembarking and retrieving our luggage, I discovered that my large suitcase had a broken wheel and my leather bag had severely torn handles and a ripped side grip. I purchased these bags at a significant cost, trusting they would last through such intern...
On October 30, 2025, I completed my Bangkok–Abu Dhabi–Istanbul flight (EY401 and EY545, booking code: 7B9AN6) with Etihad Airways. Upon arrival, I noticed that the handle of my suitcase was completely broken, which also caused damage to the body of the luggage. There were no missing items, but the s...
I travelled with Etihad Airways from Ahmedabad to Toronto on 20/01/2026 with flight EY241, and upon arrival at Toronto Airport my checked baggage was not delivered to me. Despite waiting at the baggage belt, my bag did not arrive and I have been left without my belongings. This situation has caused ...
Dear Etihad Airways Customer Service, I am writing to file a complaint regarding my damaged baggage upon arrival from my recent journey with Etihad Airways. Flight details: Passenger Name: Park Y*** Booking Reference / PNR: 5QGMN Flight Number: EY592 (Amman – Abu Dhabi) / EY822 (Abu Dhabi – Seoul) D...
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