Dear Etihad Airways Customer Service, I am writing to formally lodge a complaint regarding damage to my checked baggage while traveling with Etihad Airways. My name is Harmanpreet S***, and I recently traveled from Delhi (DEL) to Al Qassim (ELQ) via Abu Dhabi (AUH) on June [insert date], 2025. My booking reference is 8I5SWW, and my e-ticket number is 6072410492512. I am also a member of your frequent flyer program; my number is 500086049433. I was on flight EY219 from Delhi to Abu Dhabi and then connected to flight EY627 from Abu Dhabi to Gassim. Upon arrival at Al Qassim Airport, I discovered that my American Tourister bag was significantly damaged, apparently due to mishandling during the journey. The bag, which weighed 19 kg, was within the baggage allowance and in excellent condition at the time of check-in. The damage has rendered the bag unusable, and I am extremely disappointed with the handling of my luggage. I expect Etihad Airways to take full responsibility for this matter. I have attached the baggage label and photos of the damaged bag for your reference. I kindly request appropriate compensation or a replacement for the damaged item. Please let me know the next steps to process this claim. I look forward to your prompt response and resolution. Sincerely, Harmanpreet S*** Email. harman.15****@gmail.com Saudi Cell No. +96653857****
Dear Etihad Airways Customer Service, I am writing to report damage to my checked baggage during my recent journey with Etihad Airways on 16th June, from Hyderabad, India to Amsterdam, Netherlands, via flights EY 353 and EY 041. Upon arrival at Amsterdam Airport, I discovered that my main suitcase h...
Dear Etihad Airways Customer Service, I am writing to file a complaint regarding my damaged baggage upon arrival from my recent journey with Etihad Airways. Flight details: Passenger Name: Park Y*** Booking Reference / PNR: 5QGMN Flight Number: EY592 (Amman – Abu Dhabi) / EY822 (Abu Dhabi – Seoul) D...
On October 30, 2025, I completed my Bangkok–Abu Dhabi–Istanbul flight (EY401 and EY545, booking code: 7B9AN6) with Etihad Airways. Upon arrival, I noticed that the handle of my suitcase was completely broken, which also caused damage to the body of the luggage. There were no missing items, but the s...
On my recent trip with Etihad Airways, after disembarking and retrieving our luggage, I discovered that my large suitcase had a broken wheel and my leather bag had severely torn handles and a ripped side grip. I purchased these bags at a significant cost, trusting they would last through such intern...
In November 2023, I traveled on an Etihad Airways flight from Abu Dhabi to Kuala Lumpur (flight EY96 on November 4, PNR W2UQKZ). Upon arrival, I discovered that my luggage was damaged. Despite reporting the issue immediately, I have yet to receive any response or resolution from Etihad. It’s extrem...
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