Dear Etihad Airways Customer Service, I am writing to file a complaint regarding my damaged baggage upon arrival from my recent journey with Etihad Airways. Flight details: Passenger Name: Park Y*** Booking Reference / PNR: 5QGMN Flight Number: EY592 (Amman – Abu Dhabi) / EY822 (Abu Dhabi – Seoul) Date of Travel: 18 August 2025 When I collected my checked baggage (brand: National Geographic), I found that the suitcase was delivered with broken wheels, rendering it unusable. The damage was not present before check-in. I kindly request compensation or replacement for the damaged suitcase as per Etihad’s baggage policy. Please find attached photos of the baggage tag, boarding pass, and the damaged suitcase for your reference. I would appreciate it if you could advise me on the next steps to proceed with this claim. Thank you for your prompt assistance.
Dear Etihad Airways Customer Service, I am writing to report damage to my checked baggage during my recent journey with Etihad Airways on 16th June, from Hyderabad, India to Amsterdam, Netherlands, via flights EY 353 and EY 041. Upon arrival at Amsterdam Airport, I discovered that my main suitcase h...
Dear Etihad Airways Customer Service, I am writing to formally lodge a complaint regarding damage to my checked baggage while traveling with Etihad Airways. My name is Harmanpreet S***, and I recently traveled from Delhi (DEL) to Al Qassim (ELQ) via Abu Dhabi (AUH) on June [insert date], 2025. My bo...
On October 30, 2025, I completed my Bangkok–Abu Dhabi–Istanbul flight (EY401 and EY545, booking code: 7B9AN6) with Etihad Airways. Upon arrival, I noticed that the handle of my suitcase was completely broken, which also caused damage to the body of the luggage. There were no missing items, but the s...
On my recent trip with Etihad Airways, after disembarking and retrieving our luggage, I discovered that my large suitcase had a broken wheel and my leather bag had severely torn handles and a ripped side grip. I purchased these bags at a significant cost, trusting they would last through such intern...
On September 19, 2024, I flew from Johannesburg to Turkey via Abu Dhabi with Etihad Airways. Upon arrival in Istanbul, I discovered significant damage to my two checked bags—a large suitcase and a medium one. The large suitcase had a broken wheel, a hole in its surface, and a damaged handle, renderi...
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