On September 19, 2024, I flew from Johannesburg to Turkey via Abu Dhabi with Etihad Airways. Upon arrival in Istanbul, I discovered significant damage to my two checked bags—a large suitcase and a medium one. The large suitcase had a broken wheel, a hole in its surface, and a damaged handle, rendering it unusable. The medium suitcase also had a visible crack on its surface.
I immediately reported the issue to the airport’s authorized desk. However, I was told they could neither replace my luggage nor confirm if I would be compensated. They provided a feedback link for follow-up, but the system has not allowed me to access it due to technical issues. It has been weeks, and no one has contacted me about the matter.
I am left with a broken large suitcase that I cannot use. I expect Etihad Airways to promptly resolve this issue by compensating me for the damage or providing replacements for my luggage.
On my August 31, 2024, flight from Istanbul to Phuket via Abu Dhabi with Etihad Airways, I received my suitcase in Phuket with a broken top despite handing it over in perfect condition at Istanbul Airport. With the help of airport staff in Phuket, I filed a damage report for the suitcase. I reporte...
On October 30, 2025, I completed my Bangkok–Abu Dhabi–Istanbul flight (EY401 and EY545, booking code: 7B9AN6) with Etihad Airways. Upon arrival, I noticed that the handle of my suitcase was completely broken, which also caused damage to the body of the luggage. There were no missing items, but the s...
On my recent trip with Etihad Airways, after disembarking and retrieving our luggage, I discovered that my large suitcase had a broken wheel and my leather bag had severely torn handles and a ripped side grip. I purchased these bags at a significant cost, trusting they would last through such intern...
On October 3, 2025, after my Etihad flight from Abu Dhabi to Istanbul Airport, I noticed that my suitcase was damaged. I immediately reported the situation to the airport authorities, and a report was filed. However, I was told that I needed to have the suitcase repaired within seven days and email ...
In November 2023, I traveled on an Etihad Airways flight from Abu Dhabi to Kuala Lumpur (flight EY96 on November 4, PNR W2UQKZ). Upon arrival, I discovered that my luggage was damaged. Despite reporting the issue immediately, I have yet to receive any response or resolution from Etihad. It’s extrem...
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