On November 3, 2025, during my return flight from Indonesia to Istanbul with Etihad Airways, two wheels on my suitcase were broken and the suitcase itself was also damaged. A damage report was filed at Istanbul Airport, but despite this, I was not provided with a replacement suitcase and no solution was offered.
In addition, since I had a connecting flight to Ankara, I experienced significant inconvenience because of this issue. Even though I have been waiting for nearly two months, I still haven’t received any response. Despite calling many times, I can’t reach anyone responsible, and I’m unable to find out the status of my case. I was given a file/reference number 2511064981086, but despite having this reference number, no one appears to be handling my case.
To resolve the inconvenience I experienced, I am requesting a refund for the cost of my damaged suitcase. After such a long period without any result, I expect to receive a response as soon as possible and have my issue properly resolved.
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