My name is Vikas, and I am writing about my recent trip from New Delhi (DEL) to Lisbon (LIS) with Etihad Airways. My flight arrived on October 7, and after landing, I discovered that my luggage was missing. With the help of airport staff, I later found my baggage completely damaged upon arrival. It is no longer in usable condition. Please look into my issue and provide compensation for the damaged luggage as soon as possible.
In November 2023, I traveled on an Etihad Airways flight from Abu Dhabi to Kuala Lumpur (flight EY96 on November 4, PNR W2UQKZ). Upon arrival, I discovered that my luggage was damaged. Despite reporting the issue immediately, I have yet to receive any response or resolution from Etihad. It’s extrem...
Dear Etihad Airways Customer Service, I am writing to report damage to my checked baggage during my recent journey with Etihad Airways on 16th June, from Hyderabad, India to Amsterdam, Netherlands, via flights EY 353 and EY 041. Upon arrival at Amsterdam Airport, I discovered that my main suitcase h...
On my recent trip with Etihad Airways, after disembarking and retrieving our luggage, I discovered that my large suitcase had a broken wheel and my leather bag had severely torn handles and a ripped side grip. I purchased these bags at a significant cost, trusting they would last through such intern...
Dear Etihad Airways Customer Service, I am writing to formally lodge a complaint regarding damage to my checked baggage while traveling with Etihad Airways. My name is Harmanpreet S***, and I recently traveled from Delhi (DEL) to Al Qassim (ELQ) via Abu Dhabi (AUH) on June [insert date], 2025. My bo...
On October 30, 2025, I completed my Bangkok–Abu Dhabi–Istanbul flight (EY401 and EY545, booking code: 7B9AN6) with Etihad Airways. Upon arrival, I noticed that the handle of my suitcase was completely broken, which also caused damage to the body of the luggage. There were no missing items, but the s...
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