During my Istanbul to Bangkok flight with a layover in Abu Dhabi via Etihad Airways, my luggage was returned to me damaged. To make matters worse, I was charged 8,350 baht for just 6 kg of excess baggage, which is more than the price of my ticket (₺8,000). This felt like exploitation, as passengers are left with no choice at that moment.
I chose Etihad for its affordability, but had I known the additional costs, I would have opted for a direct flight with Turkish Airlines and traveled comfortably. This experience has been deeply frustrating, and I will never choose Etihad Airways again. I demand compensation for the damaged luggage and a review of these exorbitant baggage fees.
On my Bangkok to Istanbul flight with Etihad Airways, I was charged 4,190₺ for just 4 kg of excess baggage, while my ticket cost 8,000₺. This is incredibly unfair and feels deceptive, as such charges are nearly equivalent to purchasing a new ticket. My friend and I were charged a total of 8,300₺ for...
I booked a flight with Etihad Airways for my trip to Japan and purchased extra cabin baggage in advance. However, when I returned, Etihad charged me again for my baggage, demanding an outrageous fee. I had already paid ₺8,000 for extra baggage before my flight, yet at the airport, they forced me to...
After my recent flight with Etihad Airways, my suitcase was returned to me in a torn and burst condition. Many of the items inside, including special oils and creams I had purchased in Bali, were missing. When the baggage was weighed at the airport, it was already clear that several kilograms were m...
On my August 31, 2024, flight from Istanbul to Phuket via Abu Dhabi with Etihad Airways, I received my suitcase in Phuket with a broken top despite handing it over in perfect condition at Istanbul Airport. With the help of airport staff in Phuket, I filed a damage report for the suitcase. I reporte...
In November 2023, I traveled on an Etihad Airways flight from Abu Dhabi to Kuala Lumpur (flight EY96 on November 4, PNR W2UQKZ). Upon arrival, I discovered that my luggage was damaged. Despite reporting the issue immediately, I have yet to receive any response or resolution from Etihad. It’s extrem...
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