I travelled with Etihad Airways on flight EY489 from KLIA to Abu Dhabi on 03/01/2026. After collecting my luggage at the destination, I noticed that the handle of my baggage was spoiled and clearly damaged during handling. I immediately reported the issue to the Etihad staff/baggage service desk at the airport. However, I was informed that I needed to submit an online complaint instead of resolving the matter on the spot. I kindly request reimbursement for the damage to my baggage handle, as the bag was handed over to the airline in good condition and returned to me damaged. I ask that this complaint be reviewed and that the necessary compensation be provided as soon as possible.
On October 30, 2025, I completed my Bangkok–Abu Dhabi–Istanbul flight (EY401 and EY545, booking code: 7B9AN6) with Etihad Airways. Upon arrival, I noticed that the handle of my suitcase was completely broken, which also caused damage to the body of the luggage. There were no missing items, but the s...
On my recent trip with Etihad Airways, after disembarking and retrieving our luggage, I discovered that my large suitcase had a broken wheel and my leather bag had severely torn handles and a ripped side grip. I purchased these bags at a significant cost, trusting they would last through such intern...
In November 2023, I traveled on an Etihad Airways flight from Abu Dhabi to Kuala Lumpur (flight EY96 on November 4, PNR W2UQKZ). Upon arrival, I discovered that my luggage was damaged. Despite reporting the issue immediately, I have yet to receive any response or resolution from Etihad. It’s extrem...
On my August 31, 2024, flight from Istanbul to Phuket via Abu Dhabi with Etihad Airways, I received my suitcase in Phuket with a broken top despite handing it over in perfect condition at Istanbul Airport. With the help of airport staff in Phuket, I filed a damage report for the suitcase. I reporte...
Dear Etihad Airways Customer Service, I am writing to file a complaint regarding my damaged baggage upon arrival from my recent journey with Etihad Airways. Flight details: Passenger Name: Park Y*** Booking Reference / PNR: 5QGMN Flight Number: EY592 (Amman – Abu Dhabi) / EY822 (Abu Dhabi – Seoul) D...
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