I accidentally bought a game on Epic Games. How can I request a refund, and how long does it take?

On February 20, I purchased Grand Theft Auto V Enhanced through Epic Games. I have not played the game at all—my library still shows 0 hours played, and the purchase is still within the refund eligibility period. Despite meeting all of these conditions, the automatic refund button does not appear i...

On February 21, 2026, at 9:35:17 p.m., I made a bank transfer payment of $24 through GPay from my computer to purchase FC 2026 on the Epic Games Store. I have the payment receipt, and it includes the transaction/reference number 5151****72**. Although the payment was successfully processed, the prod...

I purchased God of War for PC through Epic Games, but even though the purchase was completed and the payment was charged to my card, the game does not appear in either my purchase history or my library. I completed the transaction on February 18 or 19, and my banking app clearly shows that the payme...

On February 8, 2026, two transactions were made without my knowledge or authorization through my VakıfBank World credit card by a company called Epic Games Store, based in Lucerne, Switzerland. These transactions appear in my statement as $43 and $76, with the description “EPC*EPIC Games Store Luzer...

On January 11–12, 2026, I attempted to purchase the game Red Dead Redemption 2 through Epic Games using the Xsolla payment system with my Akbank debit card. During this process, I was charged $52 twice, for a total of $104. Afterward, I submitted refund requests for these transactions through both E...

I made three separate purchases for Destiny 2 Silver through Epic Games on December 19, January 20, and January 24. Each purchase was for 3,500 Destiny 2 Silver, and about $3 was charged to my card for each transaction, for a total of $10. However, none of these three purchases were credited to my E...

I purchased the EA FC 26 TOTY edition via the Epic Games Store on January 16, 2026, with my account registered in Turkey. Although the payment was successfully processed and I received the invoice and order confirmation from Epic Games, the game has not been added to my EA App library, so I cannot d...

I purchased the game Hogwarts Legacy through Epic Games in July. Recently, I saw that the same game was being offered for free on Epic Games, and this situation has left me extremely disappointed. Seeing a game that I paid for being distributed at no cost shortly afterward makes me feel unfairly tre...

On November 18, I purchased Hogwarts Legacy: Digital Deluxe Edition through Epic Games. Later, on December 12, I saw that the same game was made free for all users. I have never downloaded or installed the game, meaning I have not used it in any way since the day I purchased it. I experienced a sim...

I purchased GTA 5 for PC through Epic Games. During the purchase process, the game was clearly stated to be refundable, but there is no “Refund” button or any section where I can submit a refund request in my library or order details. Even though the game is marked as refundable, I cannot access the...

I purchased Hogwarts Legacy through Epic Games in June and paid $12 for the game. Recently, I saw that the same game is now being offered for free on Epic Games, and honestly, this situation feels very unfair to me. I bought the game as a paid purchase under order number a2506060755461675 linked to...

Today, I purchased GTA 5 through Epic Games, but shortly afterward I decided that I wanted to request a refund. When I logged into my Epic Games account through an internet browser on my computer and went to the purchases section, I only saw the word “email,” and the “Refund” button was not visible ...

I purchased GTA V through Epic Games, completed all installations, installed the Rockstar Games Launcher, and logged into all required accounts without any issues. However, despite all of this, the game will not launch at all. Even though GTA V appears to be running in Epic Games, the game never act...

On December 1, 2025, I made a payment of $7 for the game Dead Space using my VakıfBank debit card through the Epic Games Store mobile website. Even though the amount was successfully charged to my account, the game was not added to my Epic Games account and does not appear in my library. The referen...

On November 26, 2025, between 9:45 PM and 10:00 PM, while playing FC 26 through the Epic Games Launcher, I was playing a Draft mode match against AI and was leading 4–0 when the Epic Games Launcher crashed and the game suddenly closed. Because of this error, FC 26 removed me from the match and the s...

I requested a refund for The Last of Us Part I, which I purchased through Epic Games, and my refund request was approved. I made the payment using my Ziraat Bank debit card, and the amount was approximately $12. However, even though the refund was approved, 20 days have passed and the money has stil...

On October 27, 2025, I purchased Red Dead Redemption 2 through Epic Games and completed the refund request on the same day. My order number is a2510262217512012. Even though the refunded amount was $13, no payment has been credited to my Papara account to date. I completed the refund process on my ...

In 2023, I purchased Football Manager 2024 through Epic Games, and I had been playing it regularly on my PC. However, for the past two months, the game has disappeared from my library, and instead of showing as “Owned,” it now displays a purchase button again. Despite this, I still have several piec...

Since the first day I purchased EAFC 26 through Epic Games, I’ve been facing a serious problem in the online modes (especially in Rivals). My players don’t move properly during online matches, making it impossible to compete against opponents. However, in offline modes, the game runs smoothly withou...

On September 26, 2025, I purchased EA Sports FC™ 26 Standard Edition from the Epic Games Store for ₺2,593.33 (including taxes). The payment was made from my Ziraat Bank account via GPay Elektronik Ticaret A.Ş. — ₺2,600 was transferred plus a ₺2.83 commission (total ₺2,602.83). My order number is a25...

On September 18, 2025, I purchased GTA 5 for Windows through Epic Games (Order No: a2509181253506967, payment amount: ₺524.50). After installing the game, I tried launching it multiple times, but it always gets stuck on the loading screen and never opens. Despite attempting to start the game several...

On June 5, 2024, I attempted to subscribe to the Fortnite Crew using my own card through Epic Games, paying ₺79. The transaction failed three times. Then I tried using my mother’s card, and the subscription was successfully completed. However, when I later checked my bank statements, I realized that...

On June 8, 2024, at 8:59 PM, I attempted to purchase Farming Simulator 22 through Epic Games. During checkout, I entered my bank card information, but the payment was declined, and an error message appeared. At that time, my card was blocked for international transactions, so I enabled that feature ...

On September 6, 2025, an unauthorized purchase attempt for ₺7,986 was made using my VakıfBank card ending in 5636 at a merchant listed as EPİC*EPİC Games Store. The transaction did not go through because my account balance was insufficient. However, last month, the same company successfully charged ...

I purchased Supermarket Manager 2024 on Epic Games, but I am unable to save my progress. This makes the game completely unplayable, as I lose everything each time I exit. I reached out to both Epic Games and the game’s developer, Indiegames300, but neither provided any help or even attempted to res...