I accidentally bought a game on Epic Games. How can I request a refund, and how long does it take?

How to get a refund for an accidental purchase — useful and up-to-date guidance:

Check if your purchase is eligible for a refund
Epic Games usually allows refunds if:

the purchase was made within 14 days;

the game has been played for less than 2 hours;

your account hasn’t violated refund rules.

Request a refund via self-service

Open your Library in the launcher.

Find the game.

Select “Refund” (if the button is available).

Confirm the reason — you can state it was an accidental purchase.

If the refund button isn’t available

Contact Epic Games support via the contact form.

Include:

your account email;

game title;

purchase date;

reason for the refund;

confirmation that the purchase was accidental.

How long refunds take

Review usually takes 1–3 business days.

Refunds are issued to the original payment method.

For bank cards, processing may take 7–10 days, depending on the bank.

When a refund may be denied

the game was played for more than 2 hours;

more than 14 days have passed since purchase;

frequent refunds are flagged as abuse.

If your refund is denied without explanation or the money doesn’t arrive on time, make sure to document the issue on Xolvie to push for a fair resolution.