I purchased GTA V through Epic Games, completed all installations, installed the Rockstar Games Launcher, and logged into all required accounts without any issues. However, despite all of this, the game will not launch at all. Even though GTA V appears to be running in Epic Games, the game never actually opens, and I am completely unable to play it.
I bought the game on November 30 and first tried to launch it on December 2. When it didn’t open, I uninstalled and reinstalled the game, then tried multiple times again the following day, but the result did not change. I contacted Epic Games Support and followed every step they suggested one by one, but the issue still wasn’t resolved. When I tried to contact support again, I was unable to receive help via either email or live chat. I keep getting “something went wrong” errors and can’t even submit a new support request.
I also contacted Rockstar Games Support and followed all of their instructions completely, but there was still no change—the game still won’t launch. Both the game not working and being unable to reach Epic Games support again have left me exhausted and unfairly affected.
The invoice ID for this transaction in my Epic Games account is A1074212683. Since I have tried every possible solution without success, I request that my GTA V purchase be canceled and a full refund be issued.
On September 18, 2025, I purchased GTA 5 for Windows through Epic Games (Order No: a2509181253506967, payment amount: ₺524.50). After installing the game, I tried launching it multiple times, but it always gets stuck on the loading screen and never opens. Despite attempting to start the game several...
I purchased GTA V from Epic Games, but it has been over 10 hours, and the game still hasn’t been added to my account. I’ve contacted the support team repeatedly every hour, yet I’ve received no resolution or even a response. The game I paid for is missing, and neither a refund nor proper assistance ...
Every time I try to launch GTA 5 from Epic Games, all files are active, but the Rockstar Launcher creates issues. Despite reinstalling it three times, even with Rockstar Launcher open, the problem persists, and it's become frustrating. Purchasing the game loses its purpose if I can't play it. The me...
I purchased GTA 5 for PC through Epic Games. During the purchase process, the game was clearly stated to be refundable, but there is no “Refund” button or any section where I can submit a refund request in my library or order details. Even though the game is marked as refundable, I cannot access the...
Today, I purchased GTA 5 through Epic Games, but shortly afterward I decided that I wanted to request a refund. When I logged into my Epic Games account through an internet browser on my computer and went to the purchases section, I only saw the word “email,” and the “Refund” button was not visible ...
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