On February 20, I purchased Grand Theft Auto V Enhanced through Epic Games. I have not played the game at all—my library still shows 0 hours played, and the purchase is still within the refund eligibility period.
Despite meeting all of these conditions, the automatic refund button does not appear in my account, which prevents me from submitting a refund request through the system. I have not violated any rules and have not exceeded the allowed playtime, yet the refund option is not available, which has caused me inconvenience.
I request that the amount I paid for Grand Theft Auto V Enhanced be refunded to my account in accordance with Epic Games’ refund policy.
I purchased GTA 5 for PC through Epic Games. During the purchase process, the game was clearly stated to be refundable, but there is no “Refund” button or any section where I can submit a refund request in my library or order details. Even though the game is marked as refundable, I cannot access the...
Today, I purchased GTA 5 through Epic Games, but shortly afterward I decided that I wanted to request a refund. When I logged into my Epic Games account through an internet browser on my computer and went to the purchases section, I only saw the word “email,” and the “Refund” button was not visible ...
I purchased GTA V from Epic Games, but it has been over 10 hours, and the game still hasn’t been added to my account. I’ve contacted the support team repeatedly every hour, yet I’ve received no resolution or even a response. The game I paid for is missing, and neither a refund nor proper assistance ...
A week ago, I purchased FC 25 from Epic Games, but now I am unable to request a refund. Even though most of my playtime was spent adjusting game settings and controller configurations, my request was denied because I had exceeded 2 hours of playtime. Nowhere on the purchase screen was there a clear...
I purchased GTA 5 on Epic Games two weeks ago, but I never played or downloaded it. I requested a refund just two days after the purchase. The refund was supposed to be processed within 7-14 days, but I still haven’t received it. The amount was 370 TL, and I’m hoping to get the full refund soon. I’m...
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