Epic Games GTA 5 Refund Button Not Showing After Purchase

December 13, 2025 1:49 AM36

Today, I purchased GTA 5 through Epic Games, but shortly afterward I decided that I wanted to request a refund. When I logged into my Epic Games account through an internet browser on my computer and went to the purchases section, I only saw the word “email,” and the “Refund” button was not visible at all.

I checked for a refund option approximately 1 hour and 40 minutes after the purchase. I also received the purchase confirmation email in my inbox. Despite this, I could not find any section in my account panel where I could submit a refund request.

I ask that Epic Games review this issue, process a refund for my GTA 5 purchase, and return the payment to my account.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Similar Complaints

Epic Games Support Not Responding to GTA 5 Refund Request

December 14, 2025 6:58 PM37

I purchased GTA 5 for PC through Epic Games. During the purchase process, the game was clearly stated to be refundable, ...

Epic Games GTA 5 Refund Not Received After 2 Weeks

October 1, 2024 4:15 PM14

I purchased GTA 5 on Epic Games two weeks ago, but I never played or downloaded it. I requested a refund just two days a...

Epic Games Refund for GTA 5 Still Missing After 13 Days

September 30, 2024 10:13 PM14

On September 16th, I purchased GTA 5 from Epic Games for ₺396.97 using my İninal card. Due to an issue, I deleted the ga...

Cannot Refund FC 25 on Epic Games Despite Unclear Playtime Policy

March 1, 2025 12:22 PM32

A week ago, I purchased FC 25 from Epic Games, but now I am unable to request a refund. Even though most of my playtime ...