Today, I purchased GTA 5 through Epic Games, but shortly afterward I decided that I wanted to request a refund. When I logged into my Epic Games account through an internet browser on my computer and went to the purchases section, I only saw the word “email,” and the “Refund” button was not visible at all.
I checked for a refund option approximately 1 hour and 40 minutes after the purchase. I also received the purchase confirmation email in my inbox. Despite this, I could not find any section in my account panel where I could submit a refund request.
I ask that Epic Games review this issue, process a refund for my GTA 5 purchase, and return the payment to my account.
I purchased GTA 5 for PC through Epic Games. During the purchase process, the game was clearly stated to be refundable, but there is no “Refund” button or any section where I can submit a refund request in my library or order details. Even though the game is marked as refundable, I cannot access the...
I purchased GTA V from Epic Games, but it has been over 10 hours, and the game still hasn’t been added to my account. I’ve contacted the support team repeatedly every hour, yet I’ve received no resolution or even a response. The game I paid for is missing, and neither a refund nor proper assistance ...
I purchased GTA 5 on Epic Games two weeks ago, but I never played or downloaded it. I requested a refund just two days after the purchase. The refund was supposed to be processed within 7-14 days, but I still haven’t received it. The amount was 370 TL, and I’m hoping to get the full refund soon. I’m...
On September 16th, I purchased GTA 5 from Epic Games for ₺396.97 using my İninal card. Due to an issue, I deleted the game without playing it, and it was successfully removed from my library and marked as refunded. However, it has now been 13 days, and I still haven’t received the refund. I’m reques...
A week ago, I purchased FC 25 from Epic Games, but now I am unable to request a refund. Even though most of my playtime was spent adjusting game settings and controller configurations, my request was denied because I had exceeded 2 hours of playtime. Nowhere on the purchase screen was there a clear...
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