On February 21, 2026, at 9:35:17 p.m., I made a bank transfer payment of $24 through GPay from my computer to purchase FC 2026 on the Epic Games Store. I have the payment receipt, and it includes the transaction/reference number 5151****72**. Although the payment was successfully processed, the product was not credited to my account and FC 2026 was not added to my game library.
My Epic Games username is jutax59. I will also attach the payment receipt to this complaint. After making the payment, I contacted both Epic Games and GPay in writing, but so far I have not received any response. Despite the payment being completed, I cannot access the product I purchased, which has caused inconvenience and serious concerns about trust.
I request that the $24 payment be refunded to my account as soon as possible based on the information in the receipt, or that the FC 2026 game I purchased be properly credited to my Epic Games account under the username jutax59.
On December 11, 2025, at 9:47 PM, I made a payment via Google Pay to purchase FC 26 on Epic Games. The Google Pay transaction ID is 1864403569. Even though the charge was successfully taken from my card, two days have passed and the game has not been added to my Epic Games library. I contacted both...
On September 26, 2025, I purchased EA Sports FC™ 26 Standard Edition from the Epic Games Store for ₺2,593.33 (including taxes). The payment was made from my Ziraat Bank account via GPay Elektronik Ticaret A.Ş. — ₺2,600 was transferred plus a ₺2.83 commission (total ₺2,602.83). My order number is a25...
On December 1, 2025, I made a payment of $7 for the game Dead Space using my VakıfBank debit card through the Epic Games Store mobile website. Even though the amount was successfully charged to my account, the game was not added to my Epic Games account and does not appear in my library. The referen...
On November 18, 2024, at 02:30:38, I purchased a game on Epic Games and later claimed two more games through a 100% discount offer. Unfortunately, I cannot view any of these games in my account. Despite multiple attempts to revisit the purchase section and hoping the issue would resolve itself, noth...
I purchased the EA FC 26 TOTY edition via the Epic Games Store on January 16, 2026, with my account registered in Turkey. Although the payment was successfully processed and I received the invoice and order confirmation from Epic Games, the game has not been added to my EA App library, so I cannot d...
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