I have been using a Dyson V12 and for the last 15 days I have been experiencing a shutdown problem. Every time I turn the device on, it shuts down by itself after about 30 seconds, which makes it impossible to use the product properly. Because of this problem, I first contacted Dyson via video call. During the video call, the shutdown issue did not occur at that exact moment, so they told me they could not create a record and that I should wash the filter, and then call again the next day. The next day I called customer service again and explained the problem once more, but this time the representative was quite indifferent and uninterested. They again rather dismissively told me to connect via video call. During the second video call, the device again did not shut down at that moment, and I felt as if they thought I was making the problem up. I felt like they were wasting my time and effort, as if I had nothing better to do than keep calling them. I no longer feel that they stand behind their product. Due to this ongoing shutdown problem and the fact that customer service has not shown a solution‑oriented approach, I request that my Dyson V12 be replaced with a new product.
I have been using the Dyson V10 vacuum cleaner for about a year, and since the first few months, it has continuously displayed a filter cleaning error. Despite thoroughly cleaning the product, I still encounter this error after just two or three uses. I recorded a video of the issue, but when I cont...
I’ve been using my Dyson V15 Submarine very carefully and keep it clean at all times. I perform regular maintenance every two weeks. I don’t use it constantly, since I also have a robot vacuum and typically alternate between the two. However, during every use, my Dyson vacuum keeps shutting off on i...
I purchased a Dyson V12 cordless vacuum, and although I didn’t start using it immediately, I’ve only been using it regularly for the past 1.5 years. Lately, I’ve encountered a very frustrating and consistent issue: every time I turn on the device to start cleaning, it suddenly shuts off on its own. ...
I’ve been using my Dyson V12 vacuum with great care, yet for the past 1-2 months, it has developed a serious issue. The vacuum runs for a short time and then shuts off on its own. When I try to restart it, the same thing happens—it works briefly and then turns off again. This problem is not only di...
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