Dyson V15 Battery Failed After Two Years
I have been using a Dyson V15 for some time and about a week ago the device suddenly shut down and the battery stopped charging. At home we also use a robot vacuum cleaner, so the Dyson V15 has only been used in Eco mode, briefly, about 2–3 times a week. Despite this light and careful use, the battery has failed after 2 years and 4 months, which I do not consider normal for a product of this level and price. After this problem started, I contacted Dyson customer service. They stated that the warranty period had expired by about 4 months and therefore they could only offer a paid battery replacement. I find it very disappointing that, although I trusted the Dyson brand and paid ₺21,000 for this product at the time of purchase, such a serious battery problem occurred in this period and only a paid solution is offered. I believe this situation does not comply with the quality and durability expectations associated with the Dyson brand. I request that my Dyson V15 be examined again and that the battery be replaced free of charge or repaired free of charge as a gesture of goodwill and customer satisfaction. I kindly ask you to review my situation and inform me about the result.
Dear Customer, Thank you for the feedback you shared with us. Your satisfaction is very important to us. Rest assured that we will handle the matter with sensitivity. Our support center representative will contact you as soon as possible to provide assistance. Sincerely, Dyson Turkey
Dear Customer, In response to your request, we called you via our call center line but could not reach you. If you wish to continue your request, you can contact us through our call center or via other communication channels. Sincerely, Dyson Turkey
Customer service called. But once again, no support was provided in the consumer's favor. Classic platitudes. I will complain everywhere. I will speak ill of this product to everyone who wants to buy it as much as I can. In short, Dyson is a regret.
