I have been using a Dyson V15 for some time and about a week ago the device suddenly shut down and the battery stopped charging. At home we also use a robot vacuum cleaner, so the Dyson V15 has only been used in Eco mode, briefly, about 2–3 times a week. Despite this light and careful use, the battery has failed after 2 years and 4 months, which I do not consider normal for a product of this level and price. After this problem started, I contacted Dyson customer service. They stated that the warranty period had expired by about 4 months and therefore they could only offer a paid battery replacement. I find it very disappointing that, although I trusted the Dyson brand and paid ₺21,000 for this product at the time of purchase, such a serious battery problem occurred in this period and only a paid solution is offered. I believe this situation does not comply with the quality and durability expectations associated with the Dyson brand. I request that my Dyson V15 be examined again and that the battery be replaced free of charge or repaired free of charge as a gesture of goodwill and customer satisfaction. I kindly ask you to review my situation and inform me about the result.
I bought my Dyson V15 cordless vacuum cleaner on 30.06.2023 because it was advertised and recommended as a long-lasting, durable product. Until recently, I used it normally and took care of it, but after the last time the battery ran out, the device suddenly stopped charging and no longer charges at...
I bought a Dyson V15 vacuum cleaner two years ago, expecting top-notch performance given its premium price. However, while vacuuming recently, the device abruptly shut off and wouldn't turn back on. Initially suspecting a battery issue, I tested my sibling's Dyson battery, and it started working aga...
I purchased my Dyson V15 cordless vacuum in October 2022, and I am beyond disappointed. In the middle of regular cleaning, the vacuum suddenly shut off and now won’t turn back on or charge at all. I haven’t even used it heavily, and yet the battery is completely dead in under two years. For a produc...
My Dyson V15, like many others, suddenly stopped working right after the warranty expired. The device shows no signs of life—no lights, screen, or response. When I contacted Dyson customer service, they informed me that the battery had failed and needed to be replaced. However, since the warranty ha...
We purchased our Dyson V15 vacuum about 2.5 years ago from Teknosa in Ankara. We have two Dyson vacuums at home, and this device is not even used frequently. However, last week the vacuum suddenly shut off and never turned back on. Even though the warranty has expired, I cannot accept that a product...
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