In March 2023, I purchased a Dyson V15 Detect Absolute (Product Code: 394451-01) vacuum cleaner from the official Dyson website. Since the day I bought it, I have been using it without any issues, mounted on the wall and kept continuously on charge. Until recently, I had not experienced any malfunction or problem. However, about a week ago, for the first time I used the battery until it was fully depleted, and afterwards the device stopped charging. Since the battery is completely drained, the vacuum no longer operates. When I contacted Dyson customer service regarding this issue, I was informed that the warranty had expired and that a replacement battery would cost ₺6,799. I cannot accept that the battery of a product should become completely unusable within only two years. For a premium brand like Dyson, the premature failure of the battery should not be considered user error, and I strongly believe it should be replaced free of charge. I also think that this issue should be brought to the attention of all Dyson users. At the time of purchase, I did not buy any additional warranty or maintenance package, and there were no issues with the payment or invoice. The warranty appears to have expired in March 2025. I kindly request that my grievance be resolved and that the battery be replaced free of charge.
I purchased my Dyson V15 Detect Absolute (Product Code: 394451-01) from an authorized Dyson store on August 19, 2022. From the very first day, the battery has never been able to clean my 90 m² home on a single charge. I reported this issue multiple times, but Dyson provided no effective solution. N...
I purchased my Dyson V15 Detect Absolute vacuum cleaner on October 30, 2021, from the Bursa Korupark Media Markt store. While using the product, on November 26, 2025, the device suddenly stopped working and from that moment on, the battery would no longer charge. The device became completely unusabl...
I purchased the Dyson V15 Detect Absolute on January 25, 2023. Just two years later, on January 20, 2025, the motor stopped working. I immediately contacted Dyson customer service to report the issue. They suggested the problem might be with the filter and advised me to wash it and monitor the devic...
About six months after the warranty for my Dyson V15 Detect vacuum had ended, while it had always worked perfectly before, its battery suddenly died and refused to recharge. I contacted Dyson customer service and filed a fault request. However, without any inspection, they immediately told me that t...
I purchased my Dyson V15 Absolute vacuum cleaner about three years ago but only recently started using it. Until yesterday, it worked without any issues. After the battery ran out during use, I connected it to its original charger, but the device would not charge at all. No lights turned on, and it ...
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