Dyson V15 Battery Failure at Two Years

Harun
September 29, 2:04 pm
5

In March 2023, I purchased a Dyson V15 Detect Absolute (Product Code: 394451-01) vacuum cleaner from the official Dyson website. Since the day I bought it, I have been using it without any issues, mounted on the wall and kept continuously on charge. Until recently, I had not experienced any malfunction or problem. However, about a week ago, for the first time I used the battery until it was fully depleted, and afterwards the device stopped charging. Since the battery is completely drained, the vacuum no longer operates. When I contacted Dyson customer service regarding this issue, I was informed that the warranty had expired and that a replacement battery would cost ₺6,799. I cannot accept that the battery of a product should become completely unusable within only two years. For a premium brand like Dyson, the premature failure of the battery should not be considered user error, and I strongly believe it should be replaced free of charge. I also think that this issue should be brought to the attention of all Dyson users. At the time of purchase, I did not buy any additional warranty or maintenance package, and there were no issues with the payment or invoice. The warranty appears to have expired in March 2025. I kindly request that my grievance be resolved and that the battery be replaced free of charge.

October 07, 11:38 am (7 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

October 07, 11:41 am
Harun
October 07, 5:07 pm

I called the provided number again, but the same situation occurred. Since the warranty has expired, they are asking me for a fee to replace the battery without acknowledging any defect in the product. I am writing this for everyone who is considering buying a product from this company so they can evaluate. The same product I bought for 36,000 TL, or its updated version, may cost you an additional 5,000-10,000 TL within two or two and a half years (as it happened to me) if you buy it from this company. When I bought this vacuum, I trusted Dyson, but as you can see, the extra money I paid for the product was wasted. Right now, with the money I would pay for the battery, I could buy a Xiaomi and throw the Dyson V15 Detect in the trash!

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