In March 2023, I purchased a Dyson V15 Detect Absolute (Product Code: 394451-01) vacuum cleaner from the official Dyson website. Since the day I bought it, I have been using it without any issues, mounted on the wall and kept continuously on charge. Until recently, I had not experienced any malfunction or problem. However, about a week ago, for the first time I used the battery until it was fully depleted, and afterwards the device stopped charging. Since the battery is completely drained, the vacuum no longer operates. When I contacted Dyson customer service regarding this issue, I was informed that the warranty had expired and that a replacement battery would cost ₺6,799. I cannot accept that the battery of a product should become completely unusable within only two years. For a premium brand like Dyson, the premature failure of the battery should not be considered user error, and I strongly believe it should be replaced free of charge. I also think that this issue should be brought to the attention of all Dyson users. At the time of purchase, I did not buy any additional warranty or maintenance package, and there were no issues with the payment or invoice. The warranty appears to have expired in March 2025. I kindly request that my grievance be resolved and that the battery be replaced free of charge.
The Dyson V15 Detect Absolute is a real disappointment. Altough it is %100 charged, it gives a charging error when I try to use it. The solution center representative reached out to me but we could not find any solution. They said that the battery life is 2 years, the warranty is also 2 years, and t...
On May 3, 2023, I purchased a Dyson V15 cordless vacuum cleaner in Turkey. Since we spend about six months of the year out of town, the product was only used occasionally, and during that time, it worked perfectly fine. However, after using it without any problems on June 11, we tried to use it agai...
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