My Dyson Gen5 Detect Absolute Started Wearing Out After Just Five Months




I purchased a Dyson Gen5 Detect Absolute vacuum cleaner from the Dyson Turkey website. About five months after purchasing the product, deformation began on the vacuum head, the seal in the motor section started to wear out, the battery power decreased noticeably and the HEPA filter lost performance. When I contacted Dyson customer service, I was told that these issues do not affect the performance of the device. However, I do not find it acceptable that a product in this price range shows such visible deformation and wear in such a short time, along with loss of power in the battery and filter. I request that the worn and deformed parts of my Dyson Gen5 Detect Absolute, especially the vacuum head, motor section seal and other worn visible parts, be replaced free of charge within the scope of warranty so that I can continue to use the device safely and at full performance.
