I purchased a Dyson V8 vacuum cleaner with the serial number 4MF-EU-TGP0602A. The vacuum would stop working and only start again when it was tapped or shaken. After my phone call with Dyson service experts on 20.10.2025, they sent me a new battery on 25 October 2025 for replacement. However, the vacuum still did not work. When I contacted them again, they requested a return for inspection, and I sent the vacuum to them in its original packaging. But even though the vacuum is only 1 year old and still not working, my complaint was dismissed, and the device was returned to me with the statement that it was “within normal standards and functioning.” Yet it still only works when shaken, clearly indicating a loose connection inside, which they refuse to acknowledge.
On March 22, 2025, my Dyson Gen5 Detect vacuum suddenly stopped working during use and wouldn’t turn back on. The next day, March 23, I contacted Dyson support by phone. We did a video call and ran several diagnostics, and they concluded the issue was with the battery. They promised to send a replac...
I purchased a Dyson V11 vacuum cleaner from Media Markt in 2020. On September 8, 2024, before the warranty period expired, I encountered an issue with the vacuum cleaner's battery. I contacted Media Markt customer service for a replacement, and the customer representative created a record for the is...
We purchased a Dyson V8 cordless vacuum cleaner from Media Markt in March 2025. About two months after purchase, the vacuum began to develop a loud noise and motor malfunction. I bought this for my mother, and when compared with my own V8 (same model), there’s a clear difference — this one makes a d...
I have been a Dyson user for five years and currently own a V6 and two V8 cordless vacuums. Recently, my V6 vacuum developed a battery issue, so I contacted Dyson customer service for assistance. During a video call, they confirmed that the battery needed to be replaced and, since my warranty had ex...
I sent my Dyson V10 cordless vacuum for service because the power button wasn't working properly. I bought it from dyson.com on December 5, 2023. The ...
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