Dyson Gen5 Detect's suction power drops suddenly, making cleaning inefficient; how can I fix this issue?

Today I visited the Dyson service regarding the loss of suction power in my Dyson V15 device. During my visit, the behavior of the staff member I encountered, Ms. H***, was extremely disappointing. Ms. H*** did not answer the questions I asked about my device and the service process, did not make ey...

I have been using a Dyson V8 vacuum cleaner, which I regularly clean and maintain. However, starting today, the device began to make intermittent sounds and stopped vacuuming properly. Even though I keep pressing the power button, it constantly cuts out and I am now unable to use it at all. A short ...

The suction power of my Dyson V15 vacuum has noticeably decreased, and the carpet-cleaning head has also broken. When I contacted Dyson’s online service, they told me they would supply a replacement head; however, the fact that a large and reputable company like Dyson has been unable to provide this...

About a month and a half ago, I purchased a Dyson Gen5detect cordless vacuum from Media Markt. The dust bin does not fit properly into the unit, causing dust to leak out during use, and I am unable to use the product safely or effectively. I chose Dyson over other brands—paying a higher price—becaus...

I recently purchased a Dyson V15S Detect Submarine from Media Markt, and inside the box I found a tube labeled only “Detect” instead of “Submarine,” which is what should have been included with this model. This raises serious concern that the wrong part may have been sent to me. I am not sure wheth...

I’m writing this because my Dyson Gen5 stick vacuum has turned into a real headache even though the issue was not caused by me. The red side seals, which I later learned are a known problem with Dyson, came off on their own, and now there is air leakage and a huge drop in suction power. It has reach...

I bought a Dyson V15 vacuum from Dyson’s official website about 7–8 months ago. From the very first day, I’ve had issues with its suction power, and more recently it has started pausing and cutting out intermittently. During this time, I’ve contacted customer service several times—twice via video ca...

On November 7, 2025, I purchased a purple Dyson Gen5 Detect vacuum cleaner from the store for 33,999₺. I used the product for the first time on November 11 and was immediately very disappointed. The suction power is very low, the performance is far below expectations, and the device is quite heavy. ...

I purchased a Dyson V15 cordless vacuum on October 23, 2024. On November 1, 2025, I experienced a problem with the head—it started bouncing while in use. When I called the support center, they said there was no issue with the product and that this was how the system worked. However, I have been usin...

My Dyson Gen5 vacuum stops working whenever it comes into contact with a carpet. Up until now, I’ve been able to vacuum all my rugs without any problems, but for the past 24 hours, it hasn’t worked on any carpet. It runs briefly on hard floors, but as soon as I move to a carpeted surface, the device...

On September 5, 2025, I purchased a Dyson V12 vacuum cleaner through Medimarck. The suction tube moves loosely within itself, and because of this issue, I’m not getting the expected performance from the device. The problem persists continuously, and I’m having serious difficulty using the product. ...

About two and a half months ago, I placed an order through Dyson’s official website for a Fluffy Optic head and a low-reach (under-furniture) adapter for my Gen5Detect vacuum. I paid for the Fluffy Optic head, while the under-furniture adapter was ordered free of charge due to a manufacturing defect...

I purchased the Dyson V8 vacuum about a year ago through Trendyol from Dyson Turkey’s official seller. Even though I’ve never used the product on max mode, I’ve been experiencing a noticeable drop in suction power for about the past three months — and the issue happens every single time I use it. I...

I purchased my Dyson V15 vacuum about two years ago as part of my wedding trousseau, and I have only started using it during the past month. From the first week of use, I noticed a significant decrease in suction power. In addition, the protective parts on the top filter have started to peel off. E...

I purchased my Dyson Gen5 vacuum from the Mall of Istanbul store, and I’ve been experiencing various issues with it since the very beginning. Previously, I had a problem with the carpet brush head, which was replaced under warranty. However, I’m now facing the same issue again, and in addition, one ...

On June 6, 2025, I purchased a Dyson Gen5 vacuum directly from Dyson’s official website. During the first use, the under-sofa cleaning attachment broke. Then, after using the device for the second time, I began to experience a constant filter error—it used to run for a long time at first, but now it...

In February 2024, I purchased a Dyson Gen5 vacuum. Since then, I’ve been experiencing several problems with the device. First, the vacuum turns off by itself during use. Sometimes it works for 5 minutes, sometimes 20 minutes, but the issue happens repeatedly. In addition, there’s a noticeable loosen...

I purchased my Dyson V15 Detect vacuum cleaner from the Dyson store at Forum Istanbul Mall. The product’s serial number is U3B-EU-RJZ7640A, and the invoice number is 8012022000352642. I have been using the device for about two years, and its warranty expired in December. Between September and Novem...

I purchased the Dyson V15 Detect about 3 years ago. Every year the machine warns me that the filter is wet. Each year the filter has been replaced. After the third filter change the problem persisted, so they supposedly took it in under warranty for a “particulate service.” Today, during our convers...

We purchased two Dyson V15 Detect Absolute vacuums in April 2023. However, we decided to wait until we moved into our new home before using them. In December 2023, we opened one of the boxes, registered it on dyson.com.tr, and started using it. As often happens with Dyson cordless vacuums, the one ...

I purchased my Dyson Gen5 vacuum from Hepsiburada in November 2023, and it has been defective since the day I bought it. When I first received the device, I experienced problems with the cyclones. Afterwards, the main attachment was replaced three times, yet the vacuum still fails to operate properl...

I purchased the Omani model vacuum cleaner by Dyson on Amazon, and I have been using it for three days. However, shortly after I started using the product, I began experiencing a loss of suction power. This issue doesn’t occur constantly — rather, at various times the suction power noticeably drops....

I purchased my Dyson Gen5 Detect vacuum cleaner from the Korupark branch in 2023. After the original cleaning head broke, I’ve been unable to obtain a replacement for nearly a month. Although my product is still under warranty, customer service informed me that they don’t have the original head in s...

I’ve been using my Dyson Gen5 Detect vacuum cleaner on the same floor type for about a year without any problems. However, for the past month, the device has been stopping on its own every five minutes for no apparent reason. I’ve tried multiple times to start a video call to show the issue, but it’...